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- Tasks: Help people find their next home and support the Lettings Team.
- Company: Join NCHA, a dynamic team focused on delivering great services and better lives.
- Benefits: Enjoy flexible work options, including remote work and comprehensive training.
- Why this job: Make a real impact in your community while gaining valuable experience.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Work part-time with a supportive team in a modern office.
Lettings Assistant – Part Time Nottingham £12,162 – £14,284 per annum Are you passionate about delivering excellent customer service and helping people find their next home? Join our dynamic Lettings Team at NCHA! As a part-time Lettings Assistant, you’ll play a vital role in delivering our vision of More Homes, Great Services, and Better Lives. You’ll support the Lettings Team in the allocation of NCHA properties, ensuring minimum void times, sustainable tenancies, and communities while providing the best possible customer experience. Why Join Us? Impactful Work: You’ll support lettings across 32 Local Authority areas, ensuring customers find their perfect home. Flexibility: Work from our modern Clifton office at least 2 days a week and enjoy the option to work from home for the remaining half day. Supportive Environment: Comprehensive training with our Lettings Senior Assistant and close collaboration with the team. Training and Development: Receive hands-on training from our Lettings Senior Assistant and team members. Who We’re Looking For * Experience in a customer-focused role, with excellent verbal and written communication skills. * Well-organised, adaptable, and comfortable working both independently and as part of a team. * Proficient in IT, particularly Excel, Word, and Outlook, and keen to learn property advertising platforms. * A positive, enthusiastic attitude towards learning lettings processes. Key Responsibilities * Advertise void properties and minimise re-let times. * Respond to customer enquiries and support with tenancy terminations, allocations, and lettings processes. * Maintain accurate records and produce reports as needed to support the team. * Collaborate with your Lettings Team colleagues to meet KPIs and deliver excellent customer experiences. What We Offer * The chance to gain valuable experience in a fast-paced and rewarding role. * A collaborative, supportive work environment in our brand-new, open-plan Clifton office. Working Hours This role is the other half of an existing Part Time Lettings Assistant role. The working pattern for this role is as follows: Wednesday – 13:30 to 17:00 Thursday – 09:00 to 17:00 Friday – 09:00 to 17:00 Ready to make a difference? Apply now to join our team and help us build sustainable communities
Lettings Assistant - Part Time employer: Nottingham Community Housing Association Ltd
Contact Detail:
Nottingham Community Housing Association Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Assistant - Part Time
✨Tip Number 1
Familiarize yourself with the local housing market in Nottingham. Understanding the area and its properties will help you engage more effectively with potential customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since this role is heavily focused on delivering excellent customer experiences, think of examples from your past roles where you went above and beyond for a customer.
✨Tip Number 3
Get comfortable with property advertising platforms. If you have time, explore some online resources or tutorials to familiarize yourself with how these platforms work, as this will show your enthusiasm for the role.
✨Tip Number 4
Network with current or former employees of NCHA if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Lettings Assistant - Part Time
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Lettings Assistant position. Highlight key responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to emphasize your customer service experience and any relevant skills, such as proficiency in IT and communication. Use specific examples that demonstrate your ability to work independently and as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people find homes and your enthusiasm for the lettings process. Mention your adaptability and willingness to learn, as well as your commitment to delivering excellent customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Nottingham Community Housing Association Ltd
✨Show Your Customer Service Skills
Since the role emphasizes excellent customer service, be prepared to share specific examples from your past experiences where you successfully assisted customers. Highlight your communication skills and how you resolved any issues.
✨Demonstrate Your Organizational Abilities
The job requires being well-organized and adaptable. Discuss how you manage your time and prioritize tasks, especially in a fast-paced environment. Mention any tools or methods you use to stay organized.
✨Familiarize Yourself with Relevant Software
Proficiency in IT is crucial for this role. Brush up on your skills in Excel, Word, and Outlook, and be ready to discuss how you've used these tools in previous roles. If you have experience with property advertising platforms, make sure to mention it!
✨Express Enthusiasm for Learning
The company values a positive attitude towards learning. Share your eagerness to learn about lettings processes and how you adapt to new information. This will show that you're a good fit for their supportive environment.
