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- Tasks: Manage complex disrepair cases and support tenants from assessment to completion.
- Company: Join NCHA, a leading social housing provider with over 50 years of experience.
- Benefits: Enjoy a competitive salary, professional growth opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives while working in a values-driven organisation.
- Qualifications: Knowledge of social housing practices, strong communication skills, and IT proficiency required.
- Other info: Full UK driving licence needed; flexible working hours from Monday to Friday.
Nottingham Community Housing Association (NCHA) is committed to providing quality homes and services that make a real difference in people’s lives. We are looking for a dedicated Disrepair and Insurance Coordinator to join our team and ensure that tenants impacted by major disrepair receive the support they need, coordinating all aspects of their cases from assessment to completion.
About the Role:
As a Disrepair and Insurance Coordinator, you will be responsible for managing complex disrepair cases that require significant works or tenant decants, ensuring a seamless and supportive experience for tenants impacted by major disrepair, coordinating all aspects of the process from initial assessment through to completion and re-occupation. You will also represent the organisation in legal proceedings, overseeing remedial works, and ensuring compliance with relevant legislation and best practices. This role will be 35 hours per week Monday to Friday.
Key Responsibilities:
- Disrepair Case Management: Receive and log complex disrepair reports, schedule inspections, develop action plans, and monitor progress to ensure adherence to timelines and quality standards.
- Decant Coordination: Manage utility disconnections and reconnections and provide ongoing tenant support throughout the process.
- Stakeholder Management: Act as the main point of contact for tenants, build strong relationships with contractors and internal teams, and attend meetings to discuss case progress.
- Compliance & Administration: Ensure adherence to housing legislation, maintain accurate financial and case records, and contribute to continuous improvement initiatives.
What We’re Looking For:
- Expertise in Social Housing: Knowledge of social housing legal practices, disrepair cases, decants, insurance claims, and the Decent Homes Standard.
- Technical Knowledge: Understanding of building construction and maintenance services.
- Strong Communication Skills: Ability to engage with tenants and stakeholders with clarity and professionalism.
- Organisational Skills: Experience managing workloads in a fast-paced environment and meeting deadlines.
- IT Proficiency: Competence in Microsoft Word, Excel, Outlook, and in-house IT systems such as Capita, MRI, and Total Mobile.
- Commitment to NCHA Values: A strong understanding of diversity, inclusion, and a drive to deliver high-quality services to our communities.
- You will also need a full UK driving licence and/or the ability to travel.
Why Join NCHA?
- Be part of a values-driven organisation committed to improving lives.
- Work in a supportive and inclusive environment where your contributions are valued.
- Opportunities for professional growth and career progression.
- Competitive salary and benefits package.
If you are passionate about making a difference in social housing and have the skills and experience required, we want to hear from you! Apply now and be part of a team that truly cares.
Locations
Disrepair and Insurance Coordinator employer: Nottingham Community Housing Association Ltd
Contact Detail:
Nottingham Community Housing Association Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disrepair and Insurance Coordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Disrepair and Insurance Coordinator role. Understanding the nuances of disrepair case management and decant coordination will help you speak confidently about your relevant experience during interviews.
✨Tip Number 2
Network with professionals in the social housing sector. Attend local events or join online forums to connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Research Nottingham Community Housing Association (NCHA) thoroughly. Understand their values, mission, and recent projects. This knowledge will allow you to tailor your conversations and demonstrate your genuine interest in joining their team.
✨Tip Number 4
Prepare for potential interview questions by practising your responses to common scenarios related to disrepair cases and stakeholder management. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
We think you need these skills to ace Disrepair and Insurance Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in social housing, disrepair case management, and any technical knowledge related to building construction. Use specific examples that demonstrate your skills in these areas.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for social housing and your commitment to NCHA's values. Mention how your background aligns with the responsibilities of the Disrepair and Insurance Coordinator role and express your enthusiasm for making a difference.
Highlight Communication Skills: In your application, emphasise your strong communication skills. Provide examples of how you've successfully engaged with tenants and stakeholders in previous roles, showcasing your ability to build relationships and manage expectations.
Showcase Organisational Abilities: Demonstrate your organisational skills by detailing your experience managing workloads in fast-paced environments. Include examples of how you've met deadlines and coordinated multiple tasks effectively, particularly in relation to case management.
How to prepare for a job interview at Nottingham Community Housing Association Ltd
✨Show Your Knowledge of Social Housing
Make sure to brush up on your understanding of social housing legal practices and disrepair cases. Being able to discuss relevant legislation and the Decent Homes Standard will demonstrate your expertise and commitment to the role.
✨Demonstrate Strong Communication Skills
Prepare to showcase your ability to engage with tenants and stakeholders clearly and professionally. You might be asked to provide examples of how you've effectively communicated in past roles, so think of specific instances where you excelled in this area.
✨Highlight Your Organisational Skills
Since the role involves managing complex cases and meeting deadlines, be ready to discuss how you prioritise tasks and manage workloads in a fast-paced environment. Sharing specific strategies or tools you use can help illustrate your organisational abilities.
✨Familiarise Yourself with Relevant IT Systems
As the job requires proficiency in various IT systems, it’s a good idea to familiarise yourself with tools like Microsoft Word, Excel, and any specific software mentioned in the job description. If you have experience with similar systems, be sure to mention that during the interview.
