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- Tasks: Provide 1st and 2nd line IT support, solving problems and helping colleagues daily.
- Company: Friendly, purpose-driven organisation focused on employee development.
- Benefits: Generous leave, healthcare support, shopping discounts, and a hybrid working model.
- Other info: Join a diverse team that values every individual and offers excellent career progression.
- Why this job: Make a real difference while growing your IT skills in a supportive team.
- Qualifications: Experience in customer-focused IT support and knowledge of Microsoft technologies.
Nottingham
£28,540 - £31,612 per annum
Join us and help colleagues stay connected, confident, and supported every day. Are you someone who loves solving problems, supporting others, and making technology feel simple? If you enjoy helping people and want to grow your IT career in a friendly, purpose‑driven organisation, you could be the perfect fit for our Technology Services team.
What’s in it for you?
- A supportive, people‑focused workplace where your development matters
- The chance to work with a wide range of technologies, including Microsoft 365, Windows, Citrix, networking and telephony
- Opportunities to build 1st and 2nd line skills, learn from experienced colleagues, and progress your IT career
- Hybrid, partially‑agile working
- A role where you can really make a difference to colleagues across the organisation
We offer excellent benefits including:
- 35 hour working week as standard
- Generous annual leave package with the ability to buy more (or sell)
- A fabulous benefits package to support your own wellbeing including a healthcare cash plan, counselling and support helpline, support with bus and tram passes, shopping discounts and many more
What you’ll be doing
You’ll be one of the first people our colleagues turn to when they need help. Every day, you’ll:
- Provide 1st and 2nd line support for software, hardware, network and telephony issues
- Log, triage and resolve queries, making sure key information is captured on first contact
- Escalate more complex incidents to 3rd line support when needed
- Support colleagues in person through field visits
- Maintain user accounts and permissions across our systems
- Help keep documentation up‑to‑date for applications, hardware, and configurations
- Work closely with suppliers, raising faults and managing queries
- Make sure colleagues feel supported, informed and valued throughout their request
What you’ll bring
You don’t need to tick every box, but here’s what will help you thrive:
- Knowledge of Microsoft Windows, Microsoft 365, and ideally Citrix or Windows Server
- Experience providing customer‑focused IT support
- Confidence communicating clearly with people at all levels
- An understanding of ITIL (or a willingness to learn)
- A positive, proactive approach and a genuine desire to help others
- An appreciation for the diverse communities we serve and our CLEAR values
A valid driving licence and access to a vehicle is required unless a disability precludes this.
Who you are
You’re someone who:
- Enjoys problem‑solving and learning new technologies
- Takes pride in delivering excellent service
- Communicates well, whether face‑to‑face, by phone or by email
- Likes being part of a supportive team
- Wants to grow their IT skills and career
Ready to make an impact? If you want a role where every day brings something new, and where your support genuinely helps people do their best work, we’d love to hear from you. Apply now and be part of the journey.
As an Equal Opportunities and Disability Confident Employer, we welcome applicants from all backgrounds, including Black, Asian and minority ethnic groups, disabled candidates, and LGBTQ+ applicants.
Service Desk Analyst in Clifton employer: Nottingham Community Housing Association Ltd
Contact Detail:
Nottingham Community Housing Association Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Clifton
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support. Think about how you’d handle specific scenarios, like resolving a tricky tech issue. We want you to shine!
✨Tip Number 3
Show your passion for helping others during the interview. Share stories of how you've gone above and beyond to support colleagues or customers. It’s all about that positive vibe!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our awesome team!
We think you need these skills to ace Service Desk Analyst in Clifton
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for and what you’ll be doing. Make sure you understand the role and how your skills fit in!
Tailor Your Application: Don’t just send a generic CV and cover letter! We want to see how your experience aligns with the Service Desk Analyst role. Highlight relevant skills, especially in IT support and customer service, to show us you’re the right fit.
Show Your Personality: We love a bit of personality! When writing your cover letter, let us know why you’re passionate about helping others and solving problems. A friendly tone can really make your application stand out!
Apply Through Our Website: Once you’ve polished your application, make sure to hit that apply button on our website. It’s the best way to ensure your application gets to us directly and is considered for the role!
How to prepare for a job interview at Nottingham Community Housing Association Ltd
✨Know Your Tech
Brush up on your knowledge of Microsoft Windows, Microsoft 365, and any experience you have with Citrix or Windows Server. Be ready to discuss how you've used these technologies in past roles, as this will show your potential employer that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare a couple of examples where you've successfully resolved IT issues for colleagues or clients. Highlight your thought process and the steps you took to troubleshoot the problem. This will demonstrate your ability to think on your feet and provide excellent customer-focused support.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be helping colleagues who may not be tech-savvy, being able to communicate clearly and effectively is crucial. Consider role-playing with a friend to refine your communication style before the interview.
✨Embrace the Culture
Familiarise yourself with the company’s values and mission. During the interview, express how your personal values align with theirs, especially regarding support and community. Showing that you understand and appreciate their culture can set you apart from other candidates.