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- Tasks: Support leaseholders with expert advice and manage leasehold properties.
- Company: Join NCHA, a community-focused organisation dedicated to exceptional housing services.
- Benefits: Generous leave, wellbeing support, and a standard 35-hour work week.
- Why this job: Make a real impact in your community while delivering outstanding customer service.
- Qualifications: Knowledge of housing practices and excellent communication skills required.
- Other info: Fixed-term contracts until January 2027 with opportunities for growth.
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
Nottingham, Clifton
£31,691 - £37,391 per annum pro rata
Are you passionate about delivering exceptional customer service and supporting leaseholders? At NCHA, we’re looking for two Home Ownership Advisors to join our Home Ownership team. This is your chance to play a key role in helping us provide high-quality services to leaseholders across a geographically dispersed patch.
We have two exciting opportunities available: one full-time role (35 hours per week) and one part-time role (14–21 hours per week). Both positions are fixed-term contracts running until January 2027, giving you the chance to make a real impact.
What you’ll do:
- Be the main point of contact for leaseholders, offering expert advice on lease-related matters.
- Manage a patch of leasehold properties and oversee shared ownership applications.
- Liaise with estate agents, solicitors, and customers to support assignments and repossessions.
- Monitor service charge budgets, prepare leaseholder accounts, and manage arrears with the Customer Accounts team.
- Investigate lease breaches, process permissions, and stay up to date with leasehold legislation.
- Work with Property Services and leaseholders to set and review sinking funds.
What you’ll have:
- Strong knowledge of housing practices and experience with freehold, leasehold, and shared ownership.
- Excellent communication skills and a passion for outstanding customer service.
- A curious mind with great attention to detail and sound judgment.
- Confidence using Microsoft Office and document-sharing platforms.
- A valid UK driving licence and access to a vehicle.
Why NCHA?
We’re committed to making our communities a great place to live. You’ll join a supportive team that values integrity, customer care, and continuous improvement. Our benefits include:
- 35-hour working week as standard.
- Generous annual leave with options to buy or sell days.
- Wellbeing support including healthcare cash plan, counselling helpline, and discounts on travel and shopping.
Ready to apply? Don’t miss this opportunity to join a team that makes a real impact.
Home Ownership Advisor in Clifton employer: Nottingham Community Housing Association Ltd
Contact Detail:
Nottingham Community Housing Association Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Ownership Advisor in Clifton
✨Tip Number 1
Network like a pro! Reach out to current or former Home Ownership Advisors on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to housing practices and customer service. We recommend role-playing with a friend or family member to build your confidence. The more you rehearse, the more natural you'll feel when it’s your turn to shine!
✨Tip Number 3
Showcase your passion for housing in your conversations. When discussing your experience, highlight specific examples where you’ve gone above and beyond for customers. This will demonstrate your commitment to exceptional service, which is key for a Home Ownership Advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your CV ready and let’s make an impact together!
We think you need these skills to ace Home Ownership Advisor in Clifton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your knowledge of housing practices and customer service experience to show us you’re the perfect fit for the Home Ownership Advisor role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about housing and how you can contribute to our team. Share specific examples of your past experiences that align with the responsibilities of the role, especially around leaseholder support.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your information logically so we can easily see your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Don’t forget to double-check everything before hitting send!
How to prepare for a job interview at Nottingham Community Housing Association Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of housing practices, especially around leasehold and shared ownership. Familiarise yourself with common lease-related issues and be ready to discuss how you've handled similar situations in the past.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your exceptional customer service experience. Think about times when you went above and beyond for a client or resolved a tricky situation. This role is all about supporting leaseholders, so let your passion shine through!
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to leaseholder management. Practice how you would handle issues like arrears or lease breaches. This will show your problem-solving skills and your understanding of the role's responsibilities.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. It shows respect for the interviewers' time and sets a positive tone for the meeting. Plus, it gives you a moment to settle in and gather your thoughts before the questions start.
