Applications Support Specialist in Clifton

Salary: £45,000 - 85,000 per year

Requirements:

• Experience supporting business-critical applications in a customer-focused IT environment
• Experience taking the lead and owning applications in your department
• Strong skills in application support, troubleshooting and optimisation
• Experience with data and understanding how it impacts applications and business processes
• Ability to analyse business needs and translate them into technical solutions and reporting outputs
• Experience working with system integrations such as SFTP and APIs, or a willingness to develop in this area
• Ability to balance project work with day-to-day support
• Strong communication skills, with the ability to explain technical concepts to non-technical users
• Desirable: experience with housing or finance systems such as MRI Housing One, Open Accounts, or MRI Repairs

Responsibilities:

• Support the day-to-day operation, configuration and optimisation of applications, databases and servers
• Provide 3rd line support, resolving complex issues and ensuring systems run efficiently
• Take ownership as the technical lead on new application implementations and system upgrades
• Ensure applications are secure, integrated, and running on up-to-date platforms
• Work closely with third-party suppliers to develop systems, deliver fixes, and coordinate upgrades
• Coordinate and support User Acceptance Testing, including developing test plans
• Support system users and the wider Technology Services team on core applications
• Log, manage and resolve incidents and service requests using IT service management and call logging tools

Technologies:

• Support

More:

We are NCHA, based in Nottingham, Clifton, and we are looking for an Applications Support Specialist to join our Technology Services team. This role offers flexible hybrid working, Monday to Friday, with time split between working from home and our head office in Clifton. You will work across a diverse and evolving technology landscape in a supportive and collaborative team, with the opportunity to lead, influence and improve critical systems. We are committed to collaboration, innovation and continuous improvement, and we actively welcome applications from all suitably qualified candidates as an Equal Opportunities and Disability Confident Employer, including individuals from underrepresented groups.