At a Glance
- Tasks: Support community safety by managing reports of anti-social behaviour and assisting investigations.
- Company: Join NCHA, a supportive team dedicated to creating safer communities.
- Benefits: Competitive salary, flexible working, and opportunities for skill development.
- Other info: Training provided; inclusive employer welcoming diverse applicants.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Customer service experience and strong organisational skills are essential.
Here at NCHA, we have an exciting opportunity to join our friendly and supportive Community Safety team as a Community Safety Assistant. Our team plays a vital role in helping our customers feel safe in their homes and communities by responding to reports of anti-social behaviour (ASB), investigating incidents, and taking appropriate action where tenancy breaches occur. This is a varied and rewarding role where you will act as a key point of contact, supporting investigations and ensuring reports are assessed, prioritised, and progressed appropriately.
What you’ll be doing
- Acting as the first point of contact for all ASB reports via phone, email, web and referrals
- Triaging and assessing incoming reports, deciding whether they meet the threshold for ASB case management
- Logging and managing cases within the React ASB system in line with policy and procedure
- Allocating cases to the most appropriate officer based on workload and case factors
- Communicating with customers, managing sensitive conversations, and explaining outcomes where cases do not meet criteria
- Carrying out initial risk assessments and identifying harm levels for complainants
- Supporting investigations by:
- Contacting complainants and providing updates
- Arranging appointments
- Uploading and managing evidence
- Making referrals to partner agencies
- Managing low-level ASB cases from start to closure, including applying appropriate actions or sanctions
- CCTV and evidence handling
- Managing requests for CCTV footage from internal and external stakeholders
- Interrogating systems to locate and download footage
- Sharing evidence securely with partners (e.g. police)
- Preparing witness statements and attending court where required
Working pattern
- 35 hours per week
- Monday to Friday (core daytime hours)
- Opportunity for split shifts to support team coverage across the day
We’re looking for someone who is:
- Experienced in a customer-facing role, ideally dealing with sensitive or complex situations
- Calm, professional, and confident when handling challenging conversations
- Able to analyse information, apply policies and make sound decisions
- Highly organised, with strong attention to detail
- Comfortable working with systems and maintaining accurate records
It would be great if you also have:
- Knowledge of anti-social behaviour, tenancy agreements or investigations
- Experience working with CCTV systems and evidence handling
- Experience working with partner agencies or in a housing, legal or enforcement setting
(Don’t worry if you don’t meet all of these — training can be provided.)
Why join us?
You’ll be part of a team that genuinely makes a difference to people’s lives by helping create safer communities. You’ll also benefit from:
- A supportive and collaborative team environment
- Opportunities to develop your skills and experience
- Flexible working arrangements within the role
Please note: We are not currently offering visa sponsorship.
Our commitment to inclusion
As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates. We actively encourage applications from individuals from underrepresented groups, including Black, Asian and minority ethnic communities, disabled candidates, and members of the LGBT+ community.
Locations
Community Safety Assistant in Clifton, Nottingham employer: Nottingham Community Housing Association Ltd
At NCHA, we pride ourselves on being an excellent employer, offering a supportive and collaborative team environment where you can truly make a difference in the lives of others. As a Community Safety Assistant in Nottingham, you'll enjoy flexible working arrangements, opportunities for professional development, and the chance to work alongside dedicated colleagues committed to creating safer communities. Join us and be part of a meaningful mission while advancing your career in a role that values your contributions and fosters growth.
Contact Details:
Nottingham Community Housing Association Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Community Safety Assistant in Clifton, Nottingham
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Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
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We think you need these skills to ace Community Safety Assistant in Clifton, Nottingham
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Nottingham Community Housing Association Ltd and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Nottingham Community Housing Association Ltd
✨Get to Know Public Sector Values
Before your interview with Nottingham Community Housing Association Ltd, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Nottingham Community Housing Association Ltd.
