Business Support Administrator

Clifton, Nottingham £22,284 – £25,376 per annum This role is fixed term until February 2027, with the possibility of being extended or made permanent. Join a team that keeps our essential services running smoothly Are you highly organised, great with people and confident juggling a wide variety of admin tasks? Do you enjoy making processes run efficiently and providing excellent support to colleagues across a busy service? If so, this is a fantastic opportunity to join one of the UK’s leading housing associations in a role where your work makes a genuine difference every day. The Role As our Business Support Administrator, you’ll play a key role in supporting the Homes & Wellbeing directorate by delivering a comprehensive administrative and postal service to teams across our head office. Your contribution will ensure that essential operational tasks run efficiently, information is managed accurately, and colleagues have the resources they need to deliver high‑quality services to our customers. Key Responsibilities You’ll be responsible for a wide range of activities, including: Postal Services * Processing all incoming mail each day * Distributing internal and external mail by hand or electronically * Managing outgoing post, including franked and special delivery * Maintaining the franking machine and postal supplies * Providing print and post support for Homes & Wellbeing teams * Processing social value and service‑user surveys Stationery & Office Support * Maintaining stationery stock levels and processing requests for other NCHA offices * Restocking stationery cupboards in the Clifton office * Checking deliveries and monitoring inventory spreadsheets Information Management * Updating and maintaining key databases and electronic filing systems * Processing time‑critical information in line with procedures * Logging local authority expressions of interest for care home vacancies Additional Administrative Support * Managing archiving processes, including arranging destruction to retention rules * Coordinating biannual project visits across NCHA services * Supporting the team with filing, photocopying, shredding and diary admin * Producing mail‑merge letters and documents * Processing invoices, eBis orders (including uniforms and legal requests) * Sourcing cost‑effective goods and services * Managing the team inbox and responding to internal queries Please refer to the Role Profile for more information. About You We are looking for a motivated and enthusiastic Administrator to join our Business Support Team, providing high‑quality administrative support across the Homes and Wellbeing department. You’ll bring substantial experience in an administrative role, strong organisational skills, good numeracy and literacy, and the ability to work well under pressure while managing a varied workload. With strong IT skills—including word processing, data management and mail merges—you’ll take pride in delivering accurate work, enjoy a challenge, embrace change, and be ready to get stuck in as part of a small supportive team. As a confident communicator, you’ll liaise effectively with internal colleagues and external contacts to support efficient service delivery. You will understand the needs of diverse communities and demonstrate a commitment to equality, inclusion and NCHA’s CLEAR values. If you’re someone who takes ownership of your work, thrives in a busy environment and wants to make a positive contribution from day one, this could be the perfect role for you. Working Hours 35 hours per week, Monday to Friday. Core hours are 9am-5pm. This role is based in our Head Office, Clifton Place. NCHA strives to be a welcoming and inclusive employer as such we particularly welcome applicants from ethnic minority communities, LGBTQ+ communities, women, as they are currently under-represented within our workforce