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- Tasks: Support essential services with a variety of admin tasks and ensure smooth operations.
- Company: Join one of the UK’s leading housing associations making a real difference.
- Benefits: Competitive salary, potential for permanent role, and supportive team environment.
- Why this job: Be part of a team that values your contributions and supports diverse communities.
- Qualifications: Experience in administration, strong organisational skills, and good IT proficiency.
- Other info: Inclusive workplace welcoming applicants from diverse backgrounds.
The predicted salary is between 18200 - 20400 ÂŁ per year.
This role is fixed term until February 2027, with the possibility of being extended or made permanent.
Join a team that keeps our essential services running smoothly. Are you highly organised, great with people and confident juggling a wide variety of admin tasks? Do you enjoy making processes run efficiently and providing excellent support to colleagues across a busy service? If so, this is a fantastic opportunity to join one of the UK’s leading housing associations in a role where your work makes a genuine difference every day.
As our Business Support Administrator, you’ll play a key role in supporting the Homes & Wellbeing directorate by delivering a comprehensive administrative and postal service to teams across our head office. Your contribution will ensure that essential operational tasks run efficiently, information is managed accurately, and colleagues have the resources they need to deliver high‑quality services to our customers.
Key Responsibilities
- Processing all incoming mail each day
- Distributing internal and external mail by hand or electronically
- Managing outgoing post, including franked and special delivery
- Maintaining the franking machine and postal supplies
- Providing print and post support for Homes & Wellbeing teams
- Processing social value and service‑user surveys
- Maintaining stationery stock levels and processing requests for other NCHA offices
- Restocking stationery cupboards in the Clifton office
- Checking deliveries and monitoring inventory spreadsheets
- Updating and maintaining key databases and electronic filing systems
- Processing time‑critical information in line with procedures
- Logging local authority expressions of interest for care home vacancies
- Managing archiving processes, including arranging destruction to retention rules
- Coordinating biannual project visits across NCHA services
- Supporting the team with filing, photocopying, shredding and diary admin
- Producing mail‑merge letters and documents
- Processing invoices, eBis orders (including uniforms and legal requests)
- Sourcing cost‑effective goods and services
- Managing the team inbox and responding to internal queries
We are looking for a motivated and enthusiastic Administrator to join our Business Support Team, providing high‑quality administrative support across the Homes and Wellbeing department. You’ll bring substantial experience in an administrative role, strong organisational skills, good numeracy and literacy, and the ability to work well under pressure while managing a varied workload. With strong IT skills—including word processing, data management and mail merges—you’ll take pride in delivering accurate work, enjoy a challenge, embrace change, and be ready to get stuck in as part of a small supportive team.
As a confident communicator, you’ll liaise effectively with internal colleagues and external contacts to support efficient service delivery. You will understand the needs of diverse communities and demonstrate a commitment to equality, inclusion and NCHA’s CLEAR values. If you’re someone who takes ownership of your work, thrives in a busy environment and wants to make a positive contribution from day one, this could be the perfect role for you.
Working Hours
35 hours per week, Monday to Friday. Core hours are 9am-5pm. This role is based in our Head Office, Clifton Place.
NCHA strives to be a welcoming and inclusive employer as such we particularly welcome applicants from ethnic minority communities, LGBTQ+ communities, women, as they are currently under-represented within our workforce.
Business Support Administrator employer: Nottingham Community Housing Association Ltd
Contact Detail:
Nottingham Community Housing Association Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Administrator
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you tailor your responses and show that you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experiences and how they relate to the Business Support Administrator role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and making a difference in the community.
We think you need these skills to ace Business Support Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills for the Business Support Administrator role. We want to see how your background aligns with our needs, so don’t hold back on showcasing your organisational prowess and admin expertise!
Show Off Your IT Skills: Since strong IT skills are a must for this position, be sure to mention any specific software or tools you’re familiar with. Whether it’s word processing, data management, or mail merges, we want to know how you can hit the ground running in our busy environment.
Communicate Clearly: As a confident communicator, it’s important to convey your thoughts clearly in your written application. Use straightforward language and structure your points well, so we can easily see how you’ll liaise effectively with both internal colleagues and external contacts.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for this fantastic opportunity to make a difference every day!
How to prepare for a job interview at Nottingham Community Housing Association Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Business Support Administrator role. Familiarise yourself with the key responsibilities listed in the job description, such as managing postal services and maintaining databases. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly, as this will highlight your ability to thrive in a busy environment.
✨Communicate Confidently
As a Business Support Administrator, you'll need to liaise with various colleagues and external contacts. Practice your communication skills by preparing answers to common interview questions. Use clear and concise language, and don’t hesitate to ask for clarification if you don’t understand something during the interview.
✨Embrace the Values
Familiarise yourself with NCHA’s CLEAR values and think about how they align with your own beliefs and experiences. Be prepared to discuss how you can contribute to a positive and inclusive workplace culture, as this will show that you’re not just a fit for the role, but also for the organisation as a whole.
