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- Tasks: Manage daily operations at The Pinnacle, ensuring safety and support for residents.
- Company: Join NCHA, a top-rated workplace dedicated to creating safe homes.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while developing practical skills.
- Qualifications: Customer service experience and practical maintenance skills are essential.
- Other info: Work in a dynamic role with a focus on community and safety.
The predicted salary is between 29593 - 34613 ÂŁ per year.
A hands-on role at the heart of The Pinnacle. At NCHA, we’re proud to provide safe, well-managed homes where people feel supported and connected. As our Building & Housing Manager, you’ll be the on-site lead at The Pinnacle - making sure the building runs smoothly, repairs are completed promptly, and residents receive clear, consistent support. This role is ideal for someone who is practical, people-focused and confident taking ownership of both building safety and customer experience.
The Role
- You’ll take responsibility for the day-to-day running of The Pinnacle, combining hands-on building care with excellent customer service.
- From logging repairs to carrying out small maintenance jobs and keeping communal areas clean and well-presented, you’ll be the building’s “eyes and ears” being able to identify issues early and making sure they’re dealt with effectively.
- Your work will directly shape how safe, supported and informed residents feel in their home.
What You’ll Lead
- Daily repairs and maintenance, including logging issues and carrying out basic handy-person tasks.
- High-standard presentation of communal areas, including occasional cleaning.
- Regular walk-throughs and safety checks, with a strong focus on fire safety and hazard spotting.
- On-site coordination and monitoring of contractors, ensuring work is completed safely and to standard.
- Strong relationships with residents, offering reassurance, practical help and clear updates.
- Effective communication between residents, contractors and NCHA teams.
- Accurate record-keeping of repairs, compliance checks, resident interactions and contractor activity.
What You’ll Bring
- Experience in a customer-facing role, ideally within housing, building management or compliance.
- Practical skills and confidence handling minor maintenance tasks.
- Strong knowledge (or willingness to develop) in areas such as CDM 2015, Asbestos awareness, building regulations and housing standards.
- CIH Level 3 or willingness to work towards it.
- Excellent organisation, clear communication and the ability to remain calm and consistent.
- A proactive, problem-solving mindset and commitment to NCHA’s CLEAR values.
- Ability to work independently while contributing to wider team priorities.
- Competent IT skills and attention to detail in reporting.
- Full UK driving licence.
- Willingness to work occasional evenings or weekends when needed.
You’ll work 35 hours per week, Monday to Friday, with your primary base on site at The Pinnacle (Northampton).
Why NCHA?
You’ll join a supportive organisation with a strong sense of purpose and a reputation as one of the UK’s Best Workplaces™. Here, you’ll be part of a team that genuinely cares about creating safe, welcoming spaces for residents and values colleagues who bring energy, integrity and compassion to their work.
Please note: We are not currently offering visa sponsorship.
Building and Housing Manager employer: Nottingham Community Housing Association Ltd
Contact Detail:
Nottingham Community Housing Association Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Building and Housing Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out NCHA's website and social media. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to building management and customer service. Think about your past experiences and how they relate to the role of Building and Housing Manager. We want you to feel confident when discussing your skills!
✨Tip Number 3
Show off your practical skills! If you have experience with maintenance tasks or safety checks, be ready to share specific examples. This is a hands-on role, so demonstrating your ability to handle repairs and keep things running smoothly will definitely impress.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and gives you another chance to reiterate why you're the perfect fit for the Building and Housing Manager role at The Pinnacle.
We think you need these skills to ace Building and Housing Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for building management and customer service shine through. We want to see that you genuinely care about creating safe and welcoming spaces for residents.
Be Specific: Use specific examples from your past experiences to demonstrate your skills and how they relate to the role. Whether it’s handling repairs or managing resident relationships, we love to see concrete evidence of your capabilities.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your practical skills and any relevant experience in housing or building management. We appreciate when candidates take the time to connect their background to what we’re looking for.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nottingham Community Housing Association Ltd
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of building management and housing standards. Familiarise yourself with key regulations like CDM 2015 and Asbestos awareness. This will show that you're not just interested in the role but also committed to ensuring safety and compliance.
✨Showcase Your People Skills
As a Building and Housing Manager, you'll be interacting with residents daily. Prepare examples of how you've successfully built relationships in previous roles. Think about times when you provided excellent customer service or resolved conflicts effectively – these stories will highlight your people-focused approach.
✨Demonstrate Your Practical Skills
Since this role involves hands-on tasks, be ready to discuss your practical skills. Share specific instances where you've handled maintenance issues or completed repairs. If you have any DIY projects or relevant experience, mention those too – it’ll show you’re capable and proactive.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of repairs you might encounter, or how they measure success in this role. This shows your genuine interest in the position and helps you understand if it's the right fit for you.