At a Glance
- Tasks: Be the first point of contact for customers, resolving queries via phone, email, and live chat.
- Company: Join Nottingham Community Housing Association's dynamic Customer Experience team.
- Benefits: Enjoy hybrid working, training opportunities, and a supportive environment.
- Other info: Great opportunity for career growth until September 2027.
- Why this job: Make a real difference by helping customers navigate housing and property services.
- Qualifications: Experience in a busy contact centre and a passion for excellent customer service.
The predicted salary is between 27947 - 34157 £ per year.
This fixed-term post sits in the Housing & Property Services Customer Experience team at Nottingham Community Housing Association, running until September 2027. The work centres on being the first contact for customers by phone, email and live chat, resolving repair and housing queries and arranging appointments. The role is hybrid, with a mix of office and home working on weekday daytime hours, and includes supporting vulnerable customers and coaching them to use self-service channels. No visa sponsorship is offered.
What the job involves:
- First point of contact for customers by telephone, email, live chat and other channels
- Deliver excellent customer experiences, aiming for first-contact resolution
- Diagnose repair issues and arrange appointments to give value for money and reduce repeat visits
- Support customers with a wide range of housing and property enquiries
- Identify customer needs, including vulnerability and risk, so the right support is provided
- Promote and coach customers to use NCHA's self-service channels
- Work with colleagues and contractors to resolve customer queries efficiently
- Maintain accurate customer records and update NCHA systems
- Identify opportunities to improve customer journeys and service delivery
What’s required:
Experience:
- Experience working in a busy contact centre environment
- Track record of excellent customer service and resolving enquiries at the first point of contact
Skills & knowledge:
- Strong communication skills, including tact, diplomacy and conflict resolution to de-escalate challenging situations
- Good problem-solving skills and sound judgement
- Strong attention to detail and administrative skills
- Confidence using Microsoft Outlook, Word and Excel
Other:
- Passion for helping customers and achieving positive outcomes
What’s offered:
- Training, coaching and development opportunities to build skills and progress your career
Fixed Term Customer Experience Agent - Housing and Property Services in Clifton employer: Nottingham Community Housing Association Limited
At NCHA, we are dedicated to empowering young people and fostering their independence in a supportive and values-driven environment. As a recognised Great Place to Work, we offer comprehensive training and development opportunities, alongside a generous benefits package that includes a wellbeing plan, free healthcare cash plan, and social events, all aimed at enhancing your career while making a meaningful impact in the lives of young individuals in Newark.
Contact Details:
Nottingham Community Housing Association Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fixed Term Customer Experience Agent - Housing and Property Services in Clifton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Nottingham Community Housing Association Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Nottingham Community Housing Association Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Fixed Term Customer Experience Agent - Housing and Property Services in Clifton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Nottingham Community Housing Association Limited.
How to prepare for a job interview at Nottingham Community Housing Association Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Nottingham Community Housing Association Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Nottingham Community Housing Association Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
