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For Companies At a Glance
- Tasks: Be the friendly face of our dealership, helping customers and booking their services.
- Company: Join Richmond Motor Group, a leader in customer service and automotive excellence.
- Benefits: Gain a level 2 qualification, receive first-class training, and enjoy great career prospects.
- Why this job: Kickstart your career in a dynamic environment while learning valuable skills.
- Qualifications: No prior experience needed, just a passion for customer service and teamwork.
- Other info: Exciting opportunity to grow and develop in the automotive industry.
The predicted salary is between 800 - 1057 £ per month.
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service. Richmond Motor Group Southampton are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects.
The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
- Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
- Upselling and cross-selling additional products and services
- Booking in cars for MOT's and service
- Liaising with workshop vehicle technicians for updates with vehicle repair timescales
- Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
- Working to a high level of customer service at all times
- General ad hoc duties as and when required
Hyundai Service Advisor Apprenticeship - Richmond Motor group Southampton employer: Nottingham College
Contact Detail:
Nottingham College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hyundai Service Advisor Apprenticeship - Richmond Motor group Southampton
✨Tip Number 1
Get to know the company! Research Richmond Motor Group and understand their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of scenarios where you can demonstrate your ability to handle customer queries or complaints. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider tips and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and keen to join the team at Richmond Motor Group. Don't miss out on this fantastic opportunity!
We think you need these skills to ace Hyundai Service Advisor Apprenticeship - Richmond Motor group Southampton
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We want to see that you're excited about the opportunity to learn and grow with us at Richmond Motor Group!
Tailor Your CV: Make sure your CV highlights any relevant experience or skills that relate to the role of a Service Advisor. We love seeing how you can bring your unique background to our team!
Craft a Personal Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this apprenticeship. Share your thoughts on customer service and how you plan to excel in this role with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Nottingham College
✨Know Your Stuff
Before the interview, make sure you research Hyundai and Richmond Motor Group. Understand their values, products, and customer service approach. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and your role as a Service Advisor. Think about scenarios where you've provided excellent customer service or resolved issues. This will help you articulate your experiences clearly during the interview.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A neat appearance shows that you take the opportunity seriously and are ready to represent the dealership well.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the training programme, career progression, or the team culture. It shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
