Key Responsibilities
- Client Liaison & Communication: Serve as the professional first point of contact for client enquiries via inbound telephone calls, email, and social media channels. Maintain clear, prompt, and courteous correspondence at all times.
- Operational Administration: Support core administrative workflows, including CRM data entry, supplier purchase orders, client schedule updates, and organised filing.
- Production & Quality Control Support: Learn the operational documentation required for custom manufacturing, assisting with the tracking of job sheets, material allocation, and quality-control verification.
- Showroom & Event Representation: Assist in welcoming clients on-site and provide support during company showcases and open days.
- Interdepartmental Coordination: Collaborate closely with our design, workshop, and fitting teams to ensure accurate messaging and realistic delivery timelines for our clients.
Technical Development & Training Scope
In addition to completing an accredited apprenticeship qualification in Customer Service, this role offers structured exposure to the commercial design and manufacturing sector, including:
- Hands-on introduction to technical cabinetry surveying.
- Stock control, material management, and hardware ordering processes.
- Mentorship in CAD drawings as part of our surveying team.
Skills & Person Specification
Essential Criteria:
- Eagerness to Learn: A genuine enthusiasm for developing new technical and administrative capabilities within a bespoke manufacturing environment (non-negotiable).
- Communication & Professionalism: Confident, polite verbal communication and accurate written English; comfortable speaking with residential clients, architects, and suppliers.
- Organisation & Rigour: Strong attention to detail, systematic record-keeping, and the discipline to follow structured processes.
- Digital Literacy: Practical working knowledge of everyday office platforms and standard communication channels.
- Education: GCSE Grade 4/C or above in English and Mathematics (or equivalent/functional skills equivalent).
Desirable Criteria:
- Design & CAD Familiarity: Prior exposure to, or basic working knowledge of, design principles, sketch software, or 2D/3D CAD programmes is advantageous, though full training will be provided to candidates demonstrating the right aptitude and commitment.
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Apprentice Customer Service & Operations Assistant employer: Nottingham College
Nottingham College is an exceptional employer that prioritises the growth and wellbeing of its staff, offering a supportive and inclusive work environment. With competitive salaries, generous annual leave, and numerous professional development opportunities, employees are empowered to thrive in their careers while making a meaningful impact on the lives of learners with Special Educational Needs and Disabilities. The college's commitment to mental health and wellbeing, alongside its recognition as a Carer Confident employer, ensures that all staff feel valued and understood.
