VW Administrative Patient Care Navigator

VW Administrative Patient Care Navigator

An excitingopportunity has arisen for a Band 4 Administrative patient care co-ordinator tojoin Nottingham CityCares Virtual Wards service on a permanent basis working37.5 hours per week.

We are looking for an experienced, enthusiastic, and motivated administratorto join our Virtual Wards service. A social enterprise organisation such asCityCare offers opportunities for innovative working, and you will be involvedin the development of the service.

The post holder will provide a wide range of administrative supportmechanisms to the team and will play a pivotal role in the overall success ofthe team.

Main duties of the job

You must be willing to participate in the management of change and be able to prioritise tasks and manage time effectively. You must also have the ability to manage your own workload with the support of your team leader and work autonomously. A thorough training package will be offered including internal courses, dependant on previous experience and you will have access to support from senior colleagues.

The hours of work will between the hours of 8am and 6pm Monday to Friday.

For a more comprehensive overview of the duties involved please see the attached Job description and Person specification

For further information please contact Joseph Major on 0115 8834733.

About us

We are aprovider of NHS Community Health Services, CityCare exists to support thehealth and wellbeing of all local people, working alongside other health andcare partners to achieve this. We are a value driven, people business with apassion for excellence. Our vision and social purpose is to make a differenceeveryday to the health & wellbeing of our communities and our values ofkindness, respect, trust and honesty lie at the heart of everything we do,guiding how we work together with partners and each other to consistentlydeliver high quality compassionate care. As a social enterprise we aim to addsocial value by investing in the future of our local communities and helping tomake a difference in peoples lives.

CityCare valuethe benefits of a diverse and inclusive workforce. We encourage applicationsfrom candidates who identify as disabled, LGBT+ or from a Black, Asian orMinority Ethnic (BAME) background, as they are currently under-representedwithin our organisation.

We are proud to be a forces-friendlyorganisation and are dedicated to supporting Veterans, Service Leavers, Reservists, andmilitary spouses/partners. We value the unique skills and contributions youbring.

CityCare is anequal opportunities employer. We are positive about employing people withdisabilities. If you require your application in a different format pleasecontact People Services on ncp.recruitment@nhs.net . CityCare is committed to theprotection of vulnerable adults and children.

Job responsibilities

Job purpose

• To be an integral part of the delivery of Multi-Disciplinary Team (MDT) meetings and MDT working. Their role includes the identification of patients that may require a health or social care intervention or in complex cases an MDT discussion.
• As part of the Integrated Care system (ICS), City Care is seeking to recruit Care Navigators who will play a crucial role in establishing integrated health and social care across the City.

Dimensions

• The post holder will work within Nottingham Citys Primary Networks (PCNs ) and within the specialist services acting as the named point of information and a guide to processes for health and social care professionals The post holder will be accessible to members of the PCN via a dedicated telephone line between the hours of 8am and 6pm
• The post holder will provide co-ordination, administrative and data management support to members of multi-disciplinary team within the PCNs/services to improve joint working practices leading to more effective patient care.
• The post holder will work collaboratively with Nottingham Health & Care Point.

Key Responsibilities

To receive referral information from members of the PCNs neighbourhood (Multi-Disciplinary) team, coordinating the appropriate response based on clinical / presenting need within the agreed pathways to the most appropriate service/s

• To be responsible for the co-ordination and to liaise with all relevant statutory and voluntary sector services including the local authority responsible for the patients care to arrange the necessary support.
• To plan and organise straightforward activities whether planned or adjusted, such as staff rotas, events, meetings.
• To assist patients/clients with appointment/clinic times and incidental contact.
• To manage team/service equipment monitoring and servicing, maintaining accurate and up to date records.
• Be responsible for petty cash, office equipment, placing orders and raising purchase orders for the service.
• To be involved in data reporting via robust structured systems both clinical and non-clinical.
• Undertake surveys and audits relative to the area of work.
• Work independently, unsupervised and be able to guide and advise new starters.
• To record citizen interventions on relevant electronic database systems (e.g. SystmOne or other databases if needed. ) and contribute to report generation, analysis and production

General

• To be customer focused when representing the service and ensuring that the reception people are given is supportive, welcoming and helpful.
• To work within the relevant legal frameworks and have an understanding of the Data Protection Act and how this is related to the management of confidential information in accordance with health and social care policy.
• To plan / organize work using own initiative, whilst being able to work as a valuable member of a team.
• Assist in the orientation and induction of new starters for the service explaining the Care Navigator role.
• To have excellent IT skills, to include Microsoft Office, Outlook, and Excel
• To undertake general office duties to support the role.
• To be involved in the marketing of the Integrated Care System within the wider health and social care community, including voluntary and third sector providers
• To participate in individual appraisal and supervision, contributing to the identification of training opportunities
• To work effectively as part of a team to provide cover for other PCNs when required and to be flexible regarding working hours to meet the needs of the service.
• To undertake supervisory responsibilities including supervision and Professional Development Reviews
• To undertake any additional duties as appropriate and delegated by the Access & Navigation Manager or team manager.

To make judgments regarding referrals, using triage protocols to ensure that citizens are seen by the most appropriate team / service at the right time to meet their needs. Whilst recognizing the need to involve, or seek advice from, more experienced colleagues as necessary for clinical decision making.

Person Specification

Experience

• Experience of office procedures working at a high level as part of an administration team / within an administration role
• Experience of dealing with sensitive/confidential information
• Experience of working within Multidisciplinary teams
• Recruitment and selection skills
• Proven experience of supervising others, including carrying out appraisals and HR management procedures (including absence and performance)
• Experience of working with reception / telephone environments
• Assertiveness, ability to self-motivate and motivate others
• Understanding and able to deal with confidential and sensitive issues when liaising with team members / other professionals
• Ability to prioritise, organise and delegate workload to meet deadlines
• Excellent communication and listening skills
• Awareness of the barriers to effective communication
• Understanding of and commitment to equal opportunities and equity in service delivery
• Ability to work under pressure with constant interruptions requiring skills in multi-tasking, maintaining accuracy at all times.
• Ability to communicate with a variety of people from patients to the CCG.
• Ability to problem solve and support others in resolving problems
• Ability to manage conflicting issues assertively and sensitively
• Remain calm under pressure
• Ability to plan and organise own and teams workload
• Be flexible in the management / involvement of development and change
• Knowledge and understanding of relevant health and social care legislation and initiatives
• Experience of supervising and training others on admin processes and procedures

Qualifications

• Excellent working knowledge of Microsoft Office software
• experience in admin / business / marketing / customer service environment
• Working knowledge of Excel and the management of data bases
• Basic level of theoretical or conceptual knowledge similar or equivalent to an NVQ Level 3 qualification preferably in a Data Systems or Business Administration capacity
• Experience of working with complex data and producing information in a meaningful and understandable format
• Experience of data entry
• A-level education

Additional Criteria

• Ability to be flexible over hours worked within contracted hours to meet the needs of the service
• Ability to work out of hours
• Full driving licence or the ability to travel between locations.
• To participate in and fulfil the requirements of the Directors on-call arrangements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

#J-18808-Ljbffr