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- Tasks: Help patients navigate health and social systems to improve their care experience.
- Company: Join a passionate NHS Community Health Services provider dedicated to local wellbeing.
- Benefits: Flexible hours, supportive environment, and opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while working with a diverse team.
- Qualifications: Experience in customer service or administration; strong communication skills required.
- Other info: Inclusive workplace that values diversity and supports career development.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about patient care and want to make a difference to patients by navigating them through health & social systems? We are seeking to recruit 1 WTE Care Navigator for Bassetlaw. The role of Care Navigator is new to Bassetlaw; it’s a great opportunity for someone who is enthusiastic & passionate about patient care.
You will work collaboratively with primary care, community services, secondary care, social care and the voluntary sector (as appropriate and based on patient need). This will improve outcomes for patients and reduce healthcare costs. The focus of the role is to identify and manage vulnerable patients (initially those with moderate and severe frailty and subsequently those living with long term conditions). This is fundamental to the delivery of the Integrated Care System (ICS) Frailty program. It is also fully aligned with the delivery of the ICS Integrated Care Strategy and NHS Joint Forward Plan addressing the specific needs of an ageing population and recognizing the economic and quality of life impacts of prioritizing frailty management.
Main duties of the job:
- Undertake daily identification of frailty and long-term condition workflows on E-Healthscope and decide the best course of action based on agreed Standard Operating Procedures (SOPs) and advice from clinicians/other key leads.
- Proactively contact patients to complete the CFS and provide advice and refer to teams/services/local assets (where appropriate).
- Undertake a holistic assessment/goal setting to ensure an advanced care plan is in place and agreed e.g. All About Me.
- Provide information to members of the PCN to aid communication.
- Complete relevant referral documentation and chase referrals as required and navigate and coordinate services to meet individuals' needs across the PCN.
- Access systems utilised across the ICS to support case analysis this includes but not limited to, Social Care, Mental Health and General Practice.
- Work closely with the integrated neighbourhood team for access to community-based activities.
Job Purpose:
To focus on the identification and management of vulnerable patients (initially those with moderate and severe frailty and subsequently those living with long term conditions). This refocus is fundamental to the delivery of the Integrated Care System (ICS) Frailty Programme. To work in alignment with the delivery of the ICS Integrated Care Strategy and NHS Joint Forward Plan addressing the specific needs of an ageing population and recognizing the economic and quality of life impacts of prioritising frailty management.
Key Responsibilities:
- Be responsible for facilitating regular (monthly as a minimum) multidisciplinary team meetings for each practice within the nominated PCN.
- Be responsible for arranging, attending and minuting the neighbourhood (MDT) meeting and compiling agendas and undertaking associated administrative work and initiating referrals within agreed format/process where appropriate following the discussions.
- Compile a list of patients to discuss in line with the standard operating procedure document, initiate any onward referrals.
- To contribute to the integration of health and social care by maintaining up to date recording systems for all agencies within the (MDT) team and providing information to any member of the neighbourhood team to ease processes and communication in agreement with data protection protocol.
- To be responsible for recording, reporting and producing evaluation reports which will include evaluation detailing effectiveness outcomes of new roles.
Person Specification:
- Excellent working knowledge of Microsoft Office software.
- A-level / NVQ 3 or equivalent experience in admin / business / marketing / customer service environment.
- Working knowledge of Excel and the management of databases.
- Ability to be flexible over hours worked within contracted hours to meet the needs of the service.
- Full driving licence and the ability to travel between locations.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator in Retford employer: Nottingham CityCare Partnership CIC
Contact Detail:
Nottingham CityCare Partnership CIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator in Retford
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those working in roles similar to Care Navigator. Attend local health events or join online forums to connect with potential colleagues and learn about unadvertised opportunities.
✨Tip Number 2
Prepare for interviews by researching the Integrated Care System (ICS) and its initiatives. Show your passion for patient care by discussing how you can contribute to improving outcomes for vulnerable patients. We want to see your enthusiasm shine through!
✨Tip Number 3
Practice your communication skills! As a Care Navigator, you'll need to liaise with various teams and patients. Role-play common scenarios with friends or family to build confidence in your ability to convey information clearly and compassionately.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission to improve community health and wellbeing.
We think you need these skills to ace Care Navigator in Retford
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let your enthusiasm for patient care shine through! Share specific experiences that highlight your commitment to making a difference in patients' lives.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and skills mentioned in the job description. We want to see how your background aligns with the role of Care Navigator!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Nottingham CityCare Partnership CIC
✨Know Your Stuff
Before the interview, make sure you understand the role of a Care Navigator inside out. Familiarise yourself with the Integrated Care System (ICS) and how it impacts patient care. This will help you answer questions confidently and show your passion for improving patient outcomes.
✨Show Your Empathy
As a Care Navigator, you'll be working with vulnerable patients. During the interview, share examples of how you've demonstrated empathy in previous roles. This could be through direct patient care or even in customer service settings. Highlighting your ability to connect with people will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think about past experiences where you had to navigate complex issues or coordinate care for someone. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in patient navigation, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
