Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead strategic operations and service delivery in a dynamic healthcare environment.
- Company: Join NCGPA, a collaborative GP federation supporting over 400,000 patients in Nottingham.
- Benefits: Enjoy a supportive work culture with opportunities for professional growth and development.
- Why this job: Make a real impact on patient care while driving innovation and efficiency in healthcare services.
- Qualifications: Experience in healthcare management and strong leadership skills are essential.
- Other info: Be part of a passionate team dedicated to transforming primary care for the community.
The predicted salary is between 43200 - 72000 £ per year.
The Deputy Chief Operating Officer (DCOO) provides strategic and operational leadership across the GP federation, supporting the CEO in delivering high-quality, coordinated, and sustainable primary care services. The postholder plays a key role in the day-to-day management of service delivery, workforce planning, and operational performance, ensuring that services are responsive, patient-focused, and aligned with national and local priorities.
The DCOO is responsible for overseeing the implementation of service transformation initiatives, supporting the development of new models of care, and embedding continuous improvement across the federation. Working collaboratively with clinical, operational, and corporate teams, as well as external stakeholders, the DCOO helps drive integration, efficiency, and innovation across service pathways. This role also carries responsibility for delegated budgets, contractual compliance, and resource management, ensuring services are delivered safely, effectively, and within agreed financial frameworks.
Key Responsibilities
- Provide strategic and operational leadership across the federation, supporting the CEO in delivering high-quality, integrated, and sustainable services.
- Lead the delivery of the Primary Care Network (PCN) contract, including direct line management of Digital and Business Transformation Managers, and strong collaboration with PCN Clinical Directors.
- Drive the development and implementation of service delivery plans and transformation initiatives that reflect national policy, local priorities, and the federation\’s strategic objectives.
- Lead quality assurance and compliance processes for the federation\’s directly managed GP practices, ensuring high standards of care, patient safety, and readiness for CQC inspection.
- Ensure robust governance and risk management frameworks are embedded across operational delivery.
- Monitor compliance with contractual obligations and key performance indicators, producing regular reports for the CEO and Board.
- Lead on learning from incidents, complaints, and audits, embedding improvements and promoting a culture of accountability and transparency.
Formed in 2016, NCGPA is a GP federation made up of over 30 member practices within Nottingham city, covering a population of over 400,000 patients.
We believe the best way to support general practice is through partnership and collaboration. By sharing knowledge and pooling resources, we help practices become more resilient to challenges. From our headquarters in Nottingham city centre, we run four practices from a central hub, support employment of staff in PCN teams, and operate City Wide Services. We provide finance, HR, communications, and logistical support so frontline staff can focus on patient care.
The company is managed by a Senior Management team, including the Chair, Finance Director, Medical Director, and Chief Executive Officer, working alongside our Board to shape our future direction with input from our member practices. They bring extensive experience in delivering quality care and share a unified vision for the future of general practice.
#J-18808-Ljbffr
Deputy Chief Operating Officer employer: Nottingham City General Practice Alliance
Contact Detail:
Nottingham City General Practice Alliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Chief Operating Officer
✨Tip Number 1
Familiarise yourself with the latest national policies and local priorities in primary care. Understanding these will help you demonstrate your strategic insight during discussions and interviews, showing that you're aligned with our goals at StudySmarter.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those involved in GP federations or primary care networks. Building relationships can provide valuable insights and potentially lead to referrals or recommendations for the DCOO position.
✨Tip Number 3
Prepare to discuss your experience with service transformation initiatives and quality assurance processes. Be ready to share specific examples of how you've driven improvements in previous roles, as this will be crucial in showcasing your fit for the role.
✨Tip Number 4
Research our organisation, NCGPA, and understand our mission and values. Tailoring your conversations to reflect our commitment to collaboration and resilience in general practice will help you stand out as a candidate who truly understands our ethos.
We think you need these skills to ace Deputy Chief Operating Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational leadership, service delivery, and strategic planning. Use specific examples that demonstrate your ability to manage teams and drive transformation initiatives.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the responsibilities of the DCOO role. Emphasise your experience in managing budgets, compliance, and quality assurance, and express your passion for improving patient care.
Highlight Collaborative Experience: Since the role involves working with various teams and stakeholders, include examples of successful collaborations in your application. Show how you have driven integration and efficiency in previous roles.
Demonstrate Continuous Improvement Mindset: Mention any initiatives you've led or been part of that focused on continuous improvement. This could include learning from incidents or implementing new models of care that enhanced service delivery.
How to prepare for a job interview at Nottingham City General Practice Alliance
✨Understand the Role Thoroughly
Make sure you have a deep understanding of the Deputy Chief Operating Officer role. Familiarise yourself with the key responsibilities, such as strategic leadership and service transformation initiatives. This will help you articulate how your experience aligns with the expectations of the position.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your leadership capabilities, particularly in managing teams and driving operational performance. Highlight any experience you have in leading change or implementing new models of care, as this is crucial for the role.
✨Emphasise Collaboration
Since the role involves working closely with various teams and external stakeholders, be ready to discuss your collaborative approach. Share specific instances where you've successfully worked with clinical, operational, or corporate teams to achieve common goals.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges in service delivery. Think about past experiences where you've had to manage risks or ensure compliance, and be prepared to explain your thought process and outcomes.