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- Tasks: Support greener spaces by managing tree service operations and stakeholder communications.
- Company: Join Nottingham City Council's dynamic Tree Services team.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Flexible working arrangements and a commitment to equality and sustainability.
- Why this job: Make a real impact on your community while developing valuable skills.
- Qualifications: Strong organisational skills and experience in customer service or administration.
The predicted salary is between 26824 - 27694 £ per year.
Contract Type: Permanent
Working Hours: 37 per week
Worker Type: Hybrid Worker
Salary: Starting Salary is £26,824 (Level one) – £27,694 (Level three) per annum
Location: Woodthorpe Grange, Woodthorpe Drive, Nottingham NG5 4HA
About the Role
We are looking for a proactive, organised, and motivated Service Delivery Officer to join our Tree Services team as part of the Customer Hub at Nottingham City Council. You will play a key role in supporting greener, safer, and thriving spaces across our city.
Your work will directly contribute to the Council\’s vision of putting citizens first by delivering tailored, flexible business support. From managing operational reports to stakeholder communications, you will ensure smooth service delivery and positive outcomes for Nottingham\’s communities. This post also plays a key role in the wider Business Support Team.
This is a role for someone who thrives on variety, problem-solving, and collaboration.
What You Will Be Doing as Service Delivery Officer
- Providing a comprehensive business support service across Tree Services
- Preparing accurate data reports and presentations with minimal supervision
- Handling stakeholder interactions professionally and building strong relationships
- Triaging incoming tree related requests and emergency tree works in line with the Urban Forest Strategy and working effectively with Tree Officers, Arborists and the Tree Services Manager.
- Supporting financial transactions for schools inspections and budget monitoring
- Supporting Right to Buy with Tree Preservation Order checks
- Mentoring new staff and helping colleagues grow
- Identifying improvements to processes and promoting smarter use of technology
- Upholding the Council\’s commitments on Equality, Diversity and Inclusion and climate change
What We Are Looking For
- Strong organisational and communication skills for a wide range of audiences
- Ability to manage competing priorities and deliver on time
- Knowledge of business and finance administration processes
- A commitment to EDI, sustainability, and citizen-first values
- Solid IT skills, including Microsoft Office and case management systems. Technical aptitude to generate new reports.
- Proven experience in ad administrative/customer service role, preferably within a public service or environmental organisation.
You can find the job description for this post here
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiriesplease contact Liz Wilson-Smith, by telephone on 01158761582 or by email at
liz.wilson-smith@nottinghamcity.gov.uk
Closing Date: 29 October 2025
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held:w/c 10 November 2025
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
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Tree Services - Service Delivery Officer Level 3 employer: Nottingham City Council
Contact Detail:
Nottingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tree Services - Service Delivery Officer Level 3
✨Tip Number 1
Get to know the company! Research Nottingham City Council and their Tree Services team. Understanding their values and current projects will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to environmental services. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to service delivery and stakeholder management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Nottingham City Council.
We think you need these skills to ace Tree Services - Service Delivery Officer Level 3
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Service Delivery Officer. We want to see how you can contribute to our mission of supporting greener, safer spaces in Nottingham.
Show Off Your Organisational Skills: Since this role requires strong organisational abilities, give examples of how you've successfully managed competing priorities in the past. We love seeing real-life scenarios that demonstrate your problem-solving skills!
Communicate Clearly: Your written communication should be clear and professional. Remember, you'll be handling stakeholder interactions, so we want to see that you can convey information effectively. Keep it concise and to the point!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nottingham City Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Delivery Officer. Familiarise yourself with the key tasks mentioned in the job description, like managing operational reports and stakeholder communications. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed competing priorities or improved processes. Be ready to discuss how you can apply these skills to support Nottingham's Tree Services team effectively.
✨Emphasise Your Communication Skills
As you'll be interacting with various stakeholders, it's crucial to highlight your communication skills. Prepare to share specific instances where you've built strong relationships or handled challenging conversations professionally. This will show that you're capable of fostering collaboration within the team.
✨Align with Their Values
Nottingham City Council values equality, diversity, inclusion, and sustainability. Research these values and think about how your personal beliefs align with them. Be prepared to discuss how you can contribute to these commitments in your role, which will demonstrate your fit within the organisation.