Technical Support Analyst

Contract Type: Permanent

Working Hours: 37 hours per week

Worker Type: Hybrid Worker

Salary: Starting Salary is £31,586 (Level one) rising to £34,314 per annum (pro rata for part-time)

Location: Loxley House, Station Street, Nottingham. NG2 3NG

We’ve got an exciting opportunity available for talented individuals to join our workforce. Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement, and access to a generous pension scheme, we strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people who are innovative, driven, and committed to serving and improving Nottingham. If you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

About the Role

We have 2x Technical Support Analyst posts available. The key purpose of the role is to provide a second line point of escalation for all internal colleagues and customers, managing support activities such as planned maintenance and systems administration tasks. Provide an experienced and knowledgeable service to meet customer requirements and service level targets, in line with ITIL standards and procedures adopted by the Council. Ensure that the day-to-day support and maintenance processes of technical systems and applications are efficiently operated and managed, meeting or exceeding service targets; that they are aligned to customer requirements. Post holders will provide a source of technical expertise in areas such as VoIP, Microsoft SCCM / Intune, VMware, Networking, etc.

About You

The ideal candidate will have:

1. Substantial years of working knowledge of providing IT Customer Support at second line level in complex desktop and networking environments.
2. Experience of parameter modifications, developing workarounds or site-specific enhancements, reconfiguring systems, changing operating procedures, and training users, where appropriate.
3. A recognised training relevant to an IT support environment e.g., ITIL, Microsoft 365 / Azure or 3 years of experience in service desk incident management.
4. Proven ability as a Systems Administrator within a rapidly changing technological environment e.g., networks, desktop support, internet, and email configuration. Troubleshooting networking, software, and application problems, evaluating and installing upgrade patches and hot fixes using tools such as SCCM or InTune.

Closing Date: Friday 17th January 2025

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: to be confirmed

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