At a Glance
- Tasks: Support council tenants through the Right to Buy process and manage customer enquiries.
- Company: Join Nottingham City Council, a progressive and inclusive workplace.
- Benefits: Competitive salary, generous leave, pension scheme, and hybrid working options.
- Other info: Opportunity for career growth and collaboration in a supportive environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer-focused with knowledge of statutory requirements and strong Microsoft Office skills.
The predicted salary is between 28044 - 34276 £ per year.
Contract Type: 12 months Fixed Term Post
Working Hours: 37 hours per week
Worker Type: Hybrid Worker
Salary: Starting Salary is £27,709 (Level one) rising to £28,608 (Level three) per annum (pro-rata for part-time)
Location: Loxley House, Station Street, Nottingham, NG2 3NG
We’ve got an exciting opportunity available for talented individuals to join our workforce. Working for Nottingham City Council has great benefits, including competitive pay, great leave entitlement and access to a generous pension scheme. We strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
About the Role
The Right to Buy (RTB) team delivers an important statutory service, supporting eligible council tenants through the process of purchasing their home. The service manages applications through key stages of the RTB process, working within statutory requirements and timescales while providing clear and effective support to residents.
As a Service Delivery Officer Level 3, you will provide comprehensive business and administrative support to the RTB service. You will manage your own workstreams, respond to customer enquiries, maintain accurate records and management information, and provide advice and guidance to customers, colleagues and partners. You will also support performance monitoring, project activity and improvements to systems and processes.
You’ll develop your understanding of the legislation, policies and procedures that underpin the service and use this knowledge to help resolve queries and ensure work is progressed accurately and within required timescales.
Why Apply?
- Join a specialist statutory service that has a direct impact on Nottingham residents.
- Develop knowledge and experience of Right to Buy legislation and housing services.
- Manage varied workstreams and support residents through an important process.
- Build your skills in customer service, administration, performance reporting and case management.
- Contribute ideas and help improve processes, systems and ways of working.
- Work collaboratively with colleagues and other services while developing your own knowledge and experience.
If you’re organised, customer-focused and looking for an opportunity where you can develop specialist knowledge while making a positive difference to Nottingham residents, we’d love to hear from you.
About You
The ideal candidate will have:
- Service awareness and ability to understand and apply knowledge of statutory requirements and legislation in daily tasks.
- Structured research and analysis skills to support the resolution of moderately complex problems, using established procedures and guidance.
- Drive and motivation with the ability to deliver against objectives whilst working under pressure.
- Solid working knowledge of Microsoft Office suite, capable of handling more complex tasks and supporting team activities.
- Experience and use of service specific IT software packages including case and document management systems.
- Experience of documenting processes and procedures with a commitment to the application of new technology and relevant new ways of working.
- Engagement in cross-functional teamwork, fostering strong relationships and effective communication with others.
To support shortlisting, please demonstrate how you meet each of the essential criteria in your application, providing clear examples that highlight your relevant skills, knowledge and experience. Candidates who best evidence the essential criteria will be shortlisted for interview.
Please note: This post is not eligible for visa sponsorship. Applicants must have an existing right to work in the UK.
Closing Date: 11th November 2026
Interviews will be held: Thursday 19th & Friday 20th November 2026
Service Delivery Officer Level 3 - RTB employer: Nottingham City Council
Nottingham City Council is an exceptional employer, offering a supportive work culture that prioritises the well-being and professional growth of its employees. As a Care Worker Level 2 at Spring Meadow, you will benefit from comprehensive training opportunities and a collaborative environment, allowing you to make a meaningful impact in the lives of citizens while promoting independence and dignity in care.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Officer Level 3 - RTB
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Service Delivery Officer Level 3 - RTB
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Nottingham City Council
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Nottingham City Council.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Nottingham City Council that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
