Contract Type: Fixed Term for (2 years)
Working Hours: Full time 37 hours per week
Worker Type: Hybrid Worker
Salary: Starting Salary is £29,542 (Level one) rising to £32,046 (Level 4) per annum (pro rata for part-time)
Location:Clifton Cornerstone, Southchurch Drive, Clifton, Nottingham, NG11 8EW
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About the Role
Lead the development and refinement of business processes and systems within the Adult Support hub team supporting Whole Life Disability, ensuring optimal use of hardware, software and telephony systems to meet evolving service requirements and improve outcomes.
To provide a comprehensive, proactive and efficient personalised support service to internal and external customers across Nottingham City Council.
About You
The ideal candidate will have:
- Provide the first point of contact of escalation taking over more difficult administrative duties, enquiries and referrals as well as more challenging customers.
- Prepare and produce detailed reports and presentations with minimal supervision, ensuring they are accurate, well-written and timely.
- Provide support, guidance and mentoring to colleagues in managing stakeholder relationships, ensuring effective communication and collaboration with key stakeholders.
- To provide advice and guidance for customers, colleagues and partners regarding services, policies and procedures, for the specified service the team supports. Apply a working knowledge of relevant legislation to ensure advice is appropriate and compliant.
- A DBS enhanced check for a regulated activity is required for this post.
This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, is an essential requirement for the role.
You can find the job description for this post here.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiriesplease contact Donna Wilde, by email at donna.wilde@nottinghamcity.gov.uk
Closing Date: 20th November 2026
Interviews will be held: TBC
Service Delivery Officer L4 - Adults Service Support employer: Nottingham City Council
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