Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support education teams by processing payments and resolving enquiries.
- Company: Nottingham City Council, committed to diversity and inclusion.
- Benefits: 26 days leave, health perks, and a generous pension scheme.
- Other info: Flexible working options available to support your work-life balance.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Strong communication skills and ability to manage stakeholder interactions.
The predicted salary is between 26824 - 27694 £ per year.
Contract Type: Permanent
Working Hours: 37 hours per week
Worker Type: Hybrid Worker
Salary: Starting Salary is £26,824 (Level one) rising to £27,694 per annum (Pro‑ratio for part‑time) (Pay award pending)
Location: Loxley House, Nottingham, NG2 3NG
About The Role
This full‑time, permanent Grade D post provides vital support to the Education Welfare and Legal Intervention Teams. Key responsibilities include processing Penalty Notice payments, responding to parent enquiries received by email and telephone, and offering effective problem‑solving support to colleagues and stakeholders across the Education service.
About You
- Confidently prepare accurate, well‑written operational reports and presentations with minimal supervision.
- Manage routine stakeholder interactions professionally, maintaining strong and effective working relationships.
- Provide clear, detailed advice and guidance to customers, colleagues and partners by email and telephone, using an emerging understanding of relevant policies and legislation to support more complex queries.
- Contribute to improving business systems by identifying inefficiencies, recommending enhancements, and promoting the effective use of technology.
- Support and deliver project tasks independently, contributing to the planning and implementation of improvements that strengthen service delivery and customer experience.
Benefits
- 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
- Access to a generous, defined benefit pension scheme offering 17.9%
- Smart Working – to support your work life balance
- Health and wellbeing benefits including access to our Employee Assistance Programme
- Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are disabled – these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes. We are supportive of flexible working arrangements wherever possible and would encourage you to discuss this with us during the selection process, should this be something you are interested in.
Service Delivery Officer employer: Nottingham City Council
Contact Detail:
Nottingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Nottingham City Council. Understanding their values and mission can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Service Delivery Officer, especially around problem-solving and stakeholder interactions.
✨Tip Number 3
Show off your tech-savviness! Since the role involves improving business systems, be ready to discuss any relevant technology or software you've used. Highlighting your ability to adapt and recommend enhancements will make you stand out.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Delivery Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Service Delivery Officer. We want to see how you can contribute to our Education Welfare and Legal Intervention Teams!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate well-structured responses that clearly demonstrate your problem-solving abilities and communication skills.
Show Your Enthusiasm: Let your passion for the role shine through! We love seeing candidates who are genuinely excited about supporting our community and improving service delivery. Don’t hold back on expressing why you want to join us!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. This helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Nottingham City Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Delivery Officer. Familiarise yourself with processing Penalty Notice payments and how to handle parent enquiries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since the job involves interacting with stakeholders and providing clear advice, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will demonstrate your ability to manage routine interactions professionally.
✨Highlight Problem-Solving Abilities
Think of specific instances where you've identified inefficiencies and suggested improvements. Be ready to discuss how you can contribute to enhancing business systems and service delivery. This shows that you’re proactive and can think critically about processes.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, or how they measure success in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.