At a Glance
- Tasks: Lead a dynamic team to enhance parking services and improve customer experience.
- Company: Join Nottingham City Council, a progressive employer committed to community service.
- Benefits: Enjoy competitive pay, generous leave, pension scheme, and health benefits.
- Other info: Flexible working arrangements available to support work-life balance.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Proven leadership skills and a passion for service improvement required.
The predicted salary is between 25185 - 26000 £ per year.
Contract Type: Permanent
Working Hours: 37 Hours per week – Two positions available
Worker Type: Onsite Worker
Salary: Starting Salary is £40,777 (Level one) rising to £44,075 (Level four) per annum (pro rata for part-time) (Pay award pending)
Location: Byron House, Maid Marion Way, Nottingham, NG1 6HS
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About The Role
We have an exciting opportunity for a Service Delivery Manager to join our Parking Support Hub, part of the wider Service Delivery function within Customer Services. This is a high-profile operational leadership role in Parking Services Support Hub, supporting essential parking-related services that directly impact residents, visitors and businesses across the city.
You will lead and manage a multi-functional team, ensuring services are delivered efficiently, compliantly and with a strong focus on customer experience. You’ll play a key role in reviewing and improving business processes and systems, driving efficiencies, and embedding continuous improvement — all while ensuring statutory requirements and KPIs are consistently met. This is an ideal role for someone who enjoys leading people, improving services, and making a tangible difference in a fast-paced operational environment.
About You
- Proven ability to lead and manage teams, creating high-performing people and services
- A creative, solution-focused approach, with experience of problem-solving and continuous improvement
- Experience of developing and embedding effective business management systems to improve services and processes
- The ability to work collaboratively with a wide range of stakeholders to deliver change and service improvement
- Strong planning and prioritisation skills, with the ability to meet tight deadlines, manage urgent issues and make sound decisions under pressure
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working.
For informal enquiries please contact Tanya Wesson, Service Lead by email.
Closing Date: Monday 29th June 2026
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews will be held: Thursday 16th July 2026.
Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits:
- 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
- Access to a generous, defined benefit pension scheme offering 17.9%
- Smart Working – to support your work life balance
- Health and wellbeing benefits including access to our Employee Assistance Programme
- Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.
Service Delivery Manager - Parking employer: Nottingham City Council
Nottingham City Council is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With competitive salaries, generous leave entitlements, and access to a robust pension scheme, we empower our staff to make a meaningful impact in the community while enjoying a healthy work-life balance. Join us in shaping the future of Nottingham and experience the unique benefits of working in a dynamic environment dedicated to continuous improvement and innovation.
