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- Tasks: Create a welcoming library environment and deliver exceptional customer service.
- Company: Join Nottingham City Libraries, a progressive and inclusive workplace.
- Benefits: Competitive salary, generous leave, pension scheme, and supportive culture.
- Why this job: Make a real difference in your community while promoting literacy and wellbeing.
- Qualifications: Experience in library work and strong communication skills.
- Other info: Flexible working arrangements and opportunities for personal growth.
The predicted salary is between 26824 - 27694 £ per year.
Contract Type: Permanent
Working Hours: 21 hours per week based on a 3-week rota
Worker Type: Onsite Worker
Salary: Starting Salary is £26,824 (Level one) rising to £27,694 per annum (pro rata for part-time)
Location:Meadows Library, Wilford Grove, Nottingham, NG2 2DR
We\’ve got an exciting opportunity available for talented individuals to join our team at Nottingham City Libraries – perhaps this is the opportunity you\’ve been looking for? Read on to find out more
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you – people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
The Senior Library Customer Advisor plays a vital role in creating a welcoming, inclusive and engaging environment for all library users.
The position involves delivering exceptional customer service, ensuring a positive experience for all visitors. Collaborating with a team of Library Customer Advisors, the postholder will encourage greater engagement with library services by offering guidance and support, ensuring the needs of the community remain central to the library experience.
About You
The ideal candidate will have:
- Library work experience and be a good advocate for libraries
- Ability to assist and deliver activities that promote literacy, wellbeing and educational aspirations, working with colleagues, volunteers, and partners to create a vibrant and inclusive library space.
- Ability to support and motivate front-line colleagues, including volunteers, to foster open communication and alignment between service development and day-to-day operations.
- Lead the team to achieve and maintain a high standard of presentation for library stock and resources and coordinate and lead on library events and activities.
- Good communication skills including good customer service and being able to respond to a range of enquiries, in person, by phone, written or through alternative platforms including supporting customers with the completion of online and paper forms.
- A range of technical skills to respond to customers, including good computer knowledge, to enable them to carry out tasks within the library.
- Ability to process stock and file alphabetically and numerically, and to be able to confidently promote, deliver and support a programme of events.
A DBS enhanced check for a regulated activity is required for this post.
You can find the job description for this post here
At Nottingham City Council, we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiries please contact Sandra Edis – Communities Library Manager, by email at sandra.edis@nottinghamcity.gov.uk
Closing Date: 1st October 2025
Interviews will be held: w/c 6th October 2025
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
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Senior Library Customer Advisor employer: Nottingham City Council
Contact Detail:
Nottingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Library Customer Advisor
✨Tip Number 1
Get to know the library scene in Nottingham! Familiarise yourself with the services and events at Nottingham City Libraries. This way, when you chat with the team during interviews, you can show off your passion and knowledge about what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help library users. Role-play with a friend or family member to get comfortable with responding to different enquiries, whether in person or over the phone.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Nottingham City Libraries on LinkedIn. They can provide insider tips and maybe even give you a heads-up about what the interviewers are looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and contributing to the community.
We think you need these skills to ace Senior Library Customer Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for libraries and community service shine through. We want to see how much you care about making a difference in people's lives!
Tailor Your Experience: Make sure to highlight your relevant library work experience and any activities you've led that promote literacy and wellbeing. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the role. We appreciate clarity as much as you do!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details and can consider you for this exciting opportunity.
How to prepare for a job interview at Nottingham City Council
✨Know Your Library Stuff
Make sure you brush up on your library knowledge! Familiarise yourself with the services offered at Nottingham City Libraries and think about how you can contribute to enhancing the user experience. Being able to discuss specific programmes or events will show your passion and commitment.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond for a customer or resolved a tricky issue. This role is all about creating a welcoming environment, so let your experiences shine!
✨Teamwork Makes the Dream Work
Since you'll be collaborating with a team, be ready to talk about your experience working with others. Highlight any leadership roles you've had or times when you motivated colleagues or volunteers. Emphasising your ability to foster open communication will resonate well with the interviewers.
✨Be Ready for Practical Questions
Expect some practical questions related to library operations, such as processing stock or promoting events. Brush up on your technical skills and think about how you would handle various scenarios. Showing that you're prepared for the day-to-day tasks will demonstrate your readiness for the role.