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- Tasks: Create a welcoming library environment and deliver exceptional customer service.
- Company: Join Nottingham City Libraries, a progressive and inclusive workplace.
- Benefits: Competitive salary, generous leave, pension scheme, and supportive culture.
- Other info: Flexible working arrangements and opportunities for personal growth.
- Why this job: Make a real difference in your community while promoting literacy and wellbeing.
- Qualifications: Experience in library work and strong communication skills.
The predicted salary is between 26824 - 27694 £ per year.
Contract Type: Permanent
Working Hours: 37 hours per week contract
Weekly Schedule:
- Week 1: Monday: 10:00 – 18:00, Tuesday: 10:00 – 16:30, Wednesday: 10:30 – 19:00, Thursday: 08:30 – 16:30, Friday: 08:30 – 16:30, Saturday: Non‑workday, Sunday: Non‑workday.
- Week 2: Monday: 10:00 – 18:00, Tuesday: 10:00 – 18:00, Wednesday: 08:30 – 17:00, Thursday: 10:00 – 18:00, Friday: Non‑workday, Saturday: 09:30 – 16:00, Sunday: Non‑workday.
- Week 3: Monday: 08:30 – 16:30, Tuesday: 08:30 – 16:30, Wednesday: 08:30 – 17:00, Thursday: 10:00 – 18:00, Friday: 08:30 – 16:30, Saturday: Non‑workday, Sunday: Non‑workday.
Worker Type: Onsite Worker
Salary: Starting salary is £26,824 (£13.90/hour) for level 1 and rises to £27,254 (£14.13/hour) on the first‑year anniversary, subject to satisfactory completion of a probation period per annum (pro‑rata for part‑time) (pay award pending).
Location: 1 Carrington Street, Nottingham, Nottinghamshire, NG1 7FH
About the Role
Senior Library Customer Advisor – based at Nottingham Central Library. The key responsibilities include planning and leading children’s events or activities, assisting users with applications or book selections, and ensuring an outstanding customer experience. The role involves managing a small team of up to five staff, leading and supporting the delivery of arts, cultural and learning services, and continually improving library services.
About You
- Proven leadership experience, managing projects or small teams.
- Excellent written and verbal communication skills.
- Ability to deliver high‑level customer service to a diverse range of citizens.
- Strong teamwork and collaboration skills.
- Experience delivering events or activities for children and young adults.
- Strong organisational, multitasking and prioritising skills.
- DBS enhanced check for a regulated activity is required.
This role offers competitive pay, generous leave entitlement, and a pension scheme.
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Senior Library Customer Advisor employer: Nottingham City Council
Contact Detail:
Nottingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Library Customer Advisor
✨Tip Number 1
Get to know the library scene in Nottingham! Familiarise yourself with the services and events at Nottingham City Libraries. This way, when you chat with the team during interviews, you can show off your passion and knowledge about what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help library users. Role-play with a friend or family member to get comfortable with responding to different enquiries, whether in person or over the phone.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Nottingham City Libraries on LinkedIn. They can provide insider tips and maybe even give you a heads-up about what the interviewers are looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and contributing to the community.
We think you need these skills to ace Senior Library Customer Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for libraries and community service shine through. We want to see how much you care about making a difference in people's lives!
Tailor Your Experience: Make sure to highlight your relevant library work experience and any activities you've led that promote literacy and wellbeing. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the role. We appreciate clarity as much as you do!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details and can consider you for this exciting opportunity.
How to prepare for a job interview at Nottingham City Council
✨Know Your Library Stuff
Make sure you brush up on your library knowledge! Familiarise yourself with the services offered at Nottingham City Libraries and think about how you can contribute to enhancing the user experience. Being able to discuss specific programmes or events will show your passion and commitment.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond for a customer or resolved a tricky issue. This role is all about creating a welcoming environment, so let your experiences shine!
✨Teamwork Makes the Dream Work
Since you'll be collaborating with a team, be ready to talk about your experience working with others. Highlight any leadership roles you've had or times when you motivated colleagues or volunteers. Emphasising your ability to foster open communication will resonate well with the interviewers.
✨Be Ready for Practical Questions
Expect some practical questions related to library operations, such as processing stock or promoting events. Brush up on your technical skills and think about how you would handle various scenarios. Showing that you're prepared for the day-to-day tasks will demonstrate your readiness for the role.