At a Glance
- Tasks: Provide a top-notch licensing service and process applications efficiently.
- Company: Join a passionate team dedicated to improving lives in our city.
- Benefits: Starting salary of £26,824, hybrid working, and career development opportunities.
- Other info: Work in a dynamic team with excellent growth potential.
- Why this job: Make a real difference while gaining valuable experience in a fast-paced environment.
- Qualifications: Strong IT skills and ability to manage a busy workload.
The predicted salary is between 26824 - 27694 € per year.
Contract Type: 1 vacancy Fixed Term for 18 months
Working Hours: 37 hours per week
Worker Type: Hybrid Worker. You will need to attend the office base 2 days per week minimum as part of a rota.
Salary: Starting Salary is £26,824 (Level one) rising to £27,694 per annum (pro rata for part-time) (Pay award pending)
Location: Eastcroft Depot, London Road, Nottingham, NG2 3AH
We’re looking for talented individuals to join our workforce – if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About the Role
This customer‑focussed role involves working in a fast‑paced, front‑facing licensing service, providing a professional and responsive service to members of the public, licence holders and applicants. You will process licence applications and issue licences within agreed corporate timescales, ensuring customers are kept informed throughout the process. The role includes arranging and conducting appointments with drivers to check documentation, ensuring compliance with Right to Work and Disclosure and Barring Service (DBS) requirements. You will be responsible for maintaining accurate records. The postholder will process a wide range of regulatory applications, mainly taxi licensing, made under the Local Government (Miscellaneous Provisions) Acts 1976. Delivering a high‑quality, efficient and customer‑centred service while managing competing priorities is a key part of this role.
About You
- Ability to plan and manage a reactive workload to meet legislative and corporate deadlines
- Ability to use IT packages such as Microsoft Packages, Word, Excel & Outlook
- Capable of working in a team environment
- Capability to work in a fast‑paced business environment using own initiative to prioritise workload
Regulation Support Officer employer: Nottingham City Council
As a Regulation Support Officer at our Eastcroft Depot in Nottingham, you will be part of a dynamic team dedicated to enhancing the lives of our community. We offer a supportive work culture that values employee growth and development, alongside a competitive salary and hybrid working options that promote work-life balance. Join us to make a meaningful impact while enjoying the unique advantages of working in a vibrant city environment.
StudySmarter Expert Advice🤫
We think this is how you could land Regulation Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Practice common interview questions and think about how your skills align with the role of Regulation Support Officer. Confidence is key!
✨Tip Number 3
Showcase your customer service skills! Since this role is all about providing a professional and responsive service, be ready to share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Regulation Support Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Regulation Support Officer. We want to see how you can make a difference in our fast-paced licensing service!
Showcase Your Customer Focus:Since this role is all about providing a professional service to the public, be sure to include examples of your customer service experience. We love candidates who can demonstrate their ability to keep customers informed and satisfied.
Highlight Your IT Skills:Mention your proficiency with Microsoft packages like Word, Excel, and Outlook. We need someone who can handle documentation and maintain accurate records efficiently, so don’t shy away from showcasing your tech-savviness!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Let’s get started on this journey together!
How to prepare for a job interview at Nottingham City Council
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Regulation Support Officer. Familiarise yourself with licensing processes, especially taxi licensing under the Local Government Acts. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've provided excellent service in the past. Think about situations where you managed competing priorities or resolved issues effectively. This will demonstrate your ability to thrive in a fast-paced environment.
✨Brush Up on IT Skills
As the job requires using Microsoft packages like Word, Excel, and Outlook, make sure you're comfortable with these tools. You might be asked about your experience with them, so be ready to discuss how you've used these applications in previous roles.
✨Prepare for Compliance Questions
Given the importance of compliance in this role, be prepared to discuss your understanding of Right to Work and DBS requirements. Research these topics beforehand so you can speak knowledgeably about how they relate to the licensing process.
