At a Glance
- Tasks: Support income recovery services and manage rechargeable repair debts with empathy.
- Company: Join Nottingham City Council Housing Services, a fair and inclusive employer.
- Benefits: Enjoy 26 days annual leave, health benefits, and smart working arrangements.
- Other info: Dynamic role with opportunities for career growth and community engagement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in housing, strong communication skills, and problem-solving abilities.
The predicted salary is between 30000 - 40000 € per year.
As a Rechargeable Repairs Officer within the Rents and Leaseholder Team at Nottingham City Council Housing Services, you support the delivery of fair, effective, and customer‑focused income recovery services. You work with tenants and leaseholders to recover rechargeable repair debts, using proportionate and lawful approaches to secure payment while maintaining positive relationships.
Responsibilities
- Support the delivery of income recovery services.
- Manage the recovery of rechargeable repair debts.
- Contact customers by telephone and in writing, explaining liability, payment options and the legal framework for debt recovery.
- Respond to enquiries with empathy and professionalism.
- Accurately update computer records.
- Prepare performance data to support service improvement and business planning.
- Represent the Council by giving evidence in Magistrates' and County Courts.
- Collaborate with colleagues across Housing Services and the wider Council, identify process improvements and report concerns.
- Commit to equality, inclusion and tenant participation, encouraging tenants and leaseholders to be respected partners in shaping and improving services in their communities.
Qualifications
- A general knowledge of housing and related issues, with experience working in a housing environment.
- Evidence of working successfully in partnership across different sectors, building and maintaining good working relationships.
- Ability to develop and present written or verbal information clearly and concisely.
- Creativity and problem‑solving skills, able to identify problems and create solutions.
- Proficiency in Microsoft Office, including word processing and spreadsheet software packages.
- Experience providing, collating and producing accurate work, such as correspondence, reports, numerical and statistical information using computerised packages.
Location
Harvey Road (NG8 3BB) will be the contracted base for this role, but the postholder will be expected to travel to other offices, including Loxley House (NG2 3NG), as required.
Benefits
- 26 days annual leave (rising to 33 days after 5 years' service) plus bank holidays, with the option to buy additional leave each year.
- Access to a generous, defined benefit pension scheme offering 17.9%.
- Smart working arrangements to support work‑life balance.
- Health and wellbeing benefits, including access to an Employee Assistance Programme.
- Discounted membership at selected local sports and fitness centres, cinema, shopping and other leisure activities.
Equality and Diversity
We are a fair and inclusive employer committed to recruiting a workforce that reflects the communities we serve. We welcome applications from people of all backgrounds and abilities, including those from Minority Ethnic communities, the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and people with disabilities. We support flexible working arrangements wherever possible and encourage you to discuss such arrangements with us during the selection process.
Rechargeable Repairs Officer NCCHS employer: Nottingham City Council
Nottingham City Council Housing Services is an exceptional employer, offering a supportive and inclusive work environment where employees can thrive. With generous benefits such as 26 days of annual leave, a robust pension scheme, and smart working arrangements, the Council prioritises employee wellbeing and work-life balance. The role of Rechargeable Repairs Officer not only provides opportunities for professional growth through collaboration and process improvement but also allows you to make a meaningful impact in the community by fostering positive relationships with tenants and leaseholders.
StudySmarter Expert Advice🤫
We think this is how you could land Rechargeable Repairs Officer NCCHS
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Nottingham City Council's values and recent projects. This will help you tailor your responses and show that you’re genuinely interested in contributing to their mission.
✨Tip Number 3
Practice your communication skills! Since the role involves explaining complex information to tenants, try role-playing with a friend to get comfortable discussing payment options and legal frameworks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re serious about joining the team at Nottingham City Council Housing Services.
We think you need these skills to ace Rechargeable Repairs Officer NCCHS
Some tips for your application 🫡
Know the Role:Before you start writing, make sure you really understand what a Rechargeable Repairs Officer does. Dive into the job description and highlight key responsibilities and skills. This will help you tailor your application to show how you fit the bill!
Showcase Your Experience:When detailing your experience, focus on examples that demonstrate your ability to manage debts and work with customers. Use specific situations where you've successfully resolved issues or improved processes. We love seeing real-life examples!
Keep It Professional Yet Friendly:Your written application should reflect professionalism but don’t be afraid to let your personality shine through. Remember, you’ll be working with tenants and leaseholders, so showing empathy and approachability in your writing is key.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Nottingham City Council
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Rechargeable Repairs Officer. Understand the income recovery process and be ready to discuss how you would handle different scenarios involving tenants and leaseholders. This shows that you’re not just interested in the role, but that you’ve done your homework.
✨Show Empathy and Professionalism
Since this role involves dealing with customers, it’s crucial to demonstrate your ability to respond to enquiries with empathy. Prepare examples from your past experiences where you successfully managed difficult conversations or resolved conflicts while maintaining professionalism.
✨Highlight Your Teamwork Skills
Collaboration is key in this role, so think of specific instances where you’ve worked effectively with others. Be ready to share how you’ve built relationships across different sectors and how that has led to successful outcomes. This will show that you can work well within the Council's framework.
✨Be Data Savvy
Since you'll need to prepare performance data, brush up on your Microsoft Office skills, especially Excel. Be prepared to discuss how you’ve used data in previous roles to support service improvement or business planning. This will demonstrate your analytical skills and attention to detail.
