At a Glance
- Tasks: Support residents during improvement works, focusing on damp, mould, and disrepair issues.
- Company: Join Nottingham City Council, a leading employer dedicated to community impact.
- Benefits: Enjoy 26 days annual leave, health benefits, and a generous pension scheme.
- Other info: Hybrid working model with opportunities for professional development and career growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills, organisation, and proficiency in Microsoft Office required.
The predicted salary is between 32597 - 35412 £ per year.
Join Our Team as a Project Liaison Officer
Contract Type: Permanent
Working Hours: 37 hours per week, Monday to Friday 8:30am to 5:00pm
Worker Type: Hybrid
Salary Grade F - Starting Salary is £32,597 (Level one) rising to £35,412 (Level four) (Pay Award Pending) plus a generous benefits package including a local government pension scheme, annual leave, and flexible working arrangements.
Location: Harvey Road (NG8 3BB) will be the contracted base for this role, but the postholder will be expected to be able to travel to other offices including Loxley House (NG2 3NG), as needed.
Make a Real Difference
Work with Nottingham City Council Housing Services. At Nottingham City Council, we are one of Nottingham's largest employers, offering a wide range of roles across diverse services. But here in Housing Services, your work goes beyond a job; it changes lives.
What We Offer
- A professional, inclusive, and supportive working environment where your skills are valued and your contribution makes a meaningful difference.
- A comprehensive benefits package that promotes wellbeing, flexibility, and a healthy work-life balance.
- A strong commitment to learning and development, including a full induction, e-learning and classroom-based training, and fully funded professional qualifications.
Benefits of joining our team:
- 26 days annual leave (rising to 33 days after 5 years service) plus bank holidays with the ability to buy additional leave annually.
- Access to a generous, defined benefit pension scheme offering 17.9%.
- Smart Working to support your work-life balance.
- Health and wellbeing benefits including access to our Employee Assistance Programme.
- Discounted membership at selected local sports and fitness centres, cinema, shopping, and much more!
About The Role
We are looking for a proactive and customer-focused Project Liaison Officer to join Nottingham City Council Housing Services within our Assets team. This role is central to ensuring residents are supported, informed, and listened to throughout improvement works, with a strong focus on Damp Mould and Legal Disrepair programmes. Acting as the key point of contact, you will build positive relationships with tenants and leaseholders, coordinating communication between customers, contractors, and internal teams. You will support the delivery of works by managing enquiries, resolving issues, and ensuring concerns - particularly around damp, mould, and disrepair - are handled promptly, sensitively, and in line with policy and legislation. You will play a vital role in improving customer experience by gathering feedback, providing complaint resolution, reducing access issues, and contributing to service improvement through data and insight. The role involves regular site visits, customer engagement activities, and close collaboration with project teams.
What we're looking for:
- Good interpersonal skills and a proven ability to communicate effectively at all levels.
- Excellent organisation and prioritisation skills.
- Able to demonstrate skills to improve services and performance for our tenants and leaseholders.
- Proficient in the use of Microsoft Office word processing and spreadsheet software packages.
- Able to develop and present written or verbal information in a clear and concise manner.
- Full Driving licence with access to a vehicle.
Closing Date: 5 June 2026. Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.
Interviews: 16th-17th June 2026 - please note, this is subject to change.
We bring together talent, celebrate diversity, and create lasting value for the communities we serve. As a fair and inclusive employer, we welcome applications from people of all backgrounds and abilities.
We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter; we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively; showing your real self is what helps you succeed.
We welcome applications from candidates who already have the right to work in the UK. Please note that we are currently unable to provide visa sponsorship.
Project Liaison Officer employer: Nottingham City Council
Nottingham City Council is an exceptional employer, offering a supportive and inclusive work environment where your contributions truly make a difference in the community. With a comprehensive benefits package, including generous annual leave, a strong commitment to professional development, and flexible working arrangements, employees can enjoy a healthy work-life balance while engaging in meaningful work that directly impacts residents' lives. Located in Nottingham, this role as a Project Liaison Officer provides unique opportunities for personal growth and community engagement, making it an ideal place for those looking to make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Project Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to Nottingham City Council. Attend local events or join online forums to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching common questions for Project Liaison Officer roles. Think about how your skills in communication and organisation can shine through. Practise your answers with a friend or in front of the mirror!
✨Tip Number 3
Showcase your customer service skills! Be ready to share examples of how you've improved services or resolved issues in the past. This will demonstrate your proactive approach and ability to handle tenant concerns effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Nottingham City Council.
We think you need these skills to ace Project Liaison Officer
Some tips for your application 🫡
Be Yourself:We want to see the real you! Use your own words and experiences in your application. Avoid generic phrases and let your personality shine through.
Tailor Your Application:Make sure to align your skills and experiences with the job description. Highlight how your background fits the role of Project Liaison Officer, especially around customer engagement and communication.
Showcase Your Skills:Don’t forget to mention your organisational skills and proficiency in Microsoft Office. These are key for the role, so give us examples of how you've used them effectively in the past.
Apply Early:We encourage you to apply as soon as possible! The closing date is 5 June 2026, but we might close the advert earlier. Get your application in through our website to avoid missing out!
How to prepare for a job interview at Nottingham City Council
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Project Liaison Officer. Familiarise yourself with the key aspects of the role, especially around damp, mould, and disrepair programmes. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Communication Skills
As this role requires excellent interpersonal skills, prepare examples of how you've effectively communicated with different stakeholders in the past. Think about times when you resolved issues or built positive relationships, as these experiences will highlight your suitability for the position.
✨Demonstrate Organisational Skills
Be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share specific strategies or tools you use to stay organised, especially when handling multiple enquiries or coordinating between customers and contractors.
✨Engage with the Company Values
Research Nottingham City Council's values and mission. During the interview, express how your personal values align with theirs, particularly around customer service and community impact. This will show that you're not just looking for a job, but that you want to contribute positively to their team and the community.
