Role Details
Role: Operational Resource Planner (Technical Services)
Contract Type: Permanent
Working Hours: 37 hours per week, Monday – Friday between the hours of 8am and 5pm.
Worker Type: Hybrid worker – expectation to work on average 2 days per week in the office at Harvey Road.
Salary: Grade D - Starting Salary is £26,824 (Level one) rising to £27,694 (Level three) per annum.
Location: Harvey Road (NG8 3BB) will be the contracted base, with travel to other Nottingham sites as needed.
Benefits
Competitive pay, generous pension scheme, and generous leave entitlements. We strive to create an innovative, inclusive and progressive culture.
About the Role
We’re looking for a highly organized Operational Resource Planner to join our Technical Services team at Nottingham City Council Housing Services. In this key role, you’ll support the Repairs Service Manager to help deliver a responsive, customer‑focused repairs service by coordinating and scheduling work for trades colleagues and contractors, ensuring the best use of resources and achievement of service targets.
You’ll manage busy daily schedules, allocate appointments, respond to urgent repairs, and adapt plans to meet changing priorities. Working with a range of systems, you’ll monitor performance, maintain accurate records, and identify improvements to support efficient service delivery. You’ll also provide essential administrative support, contribute to team projects, and work closely with colleagues and customers to resolve queries, including complaints.
We’re committed to building an inclusive workplace where everyone can thrive. We welcome applicants from all backgrounds and value diverse perspectives. If you’re detail-focused, adaptable, and passionate about delivering great services for local communities, we’d love to hear from you.
Qualifications
- Proven experience of coordinating, managing and maintaining appointments and diaries of large teams within a fast‑paced and pressured environment.
- Experience of communicating directly with members of the public in a business environment with good interpersonal skills, and the ability to communicate effectively including active listening and questioning.
- Experience of working with computerized and manual office systems.
- Ability to present written or verbal information in a clear and concise manner.
- Ability to work effectively as part of a team.
- Experience of providing administrative functions.
Application Information
Closing Date: 30th July 2026 (11:59pm). We encourage you to apply as soon as possible.
Interview date: 11th August 2026 – subject to change.
Contact: recruitment@nottinghamcity.gov.uk.
Operational Resource Planner NCCHS employer: Nottingham City Council
Nottingham City Council is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and the families they serve. With a strong focus on professional development, employees have access to ongoing training and growth opportunities, ensuring they can make a meaningful impact in their roles. Located in the vibrant city of Nottingham, the council provides a collaborative environment where social workers can thrive while contributing to the community's welfare.
