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- Tasks: Lead a team to deliver essential bereavement services with compassion and efficiency.
- Company: Join Nottingham City Council, committed to innovation and inclusivity.
- Benefits: Enjoy competitive pay, generous leave, and a solid pension scheme.
- Other info: Flexible working arrangements available, fostering a supportive work culture.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in team leadership, finance, and IT literacy is essential.
The predicted salary is between 32597 - 35412 £ per year.
Contract Type: Permanent
Working Hours: 37 hours
Worker Type: Onsite Worker
Salary: Starting Salary is £32,597 (Level one) - £35,412 (Level four) per annum (pay award pending)
Location: Wilford Hill Bereavement Services Office, Loughborough Road, West Bridgford, Nottingham, NG2 7FE (free onsite parking)
We've got an exciting opportunity available for talented individuals to join our workforce. Working for Nottingham City Council has great benefits, including competitive pay, great leave entitlement and access to a generous pension scheme. We strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
About the Role:
- Leadership skills are essential to help support a small team.
- Excellent time management skills to manage service outputs in a busy environment.
- The team is required to fulfill statutory bereavement duties, including compliant administration of cremation and burial processes and accurate maintenance of required records.
- Collaboration with the wider service, colleagues and citizens to ensure the service is delivered in line with the service vision.
- Change and innovation experience to help progress the service improvements within the team.
- The role is varied so experience in finance and IT literacy are valuable skills.
About You:
- Previous experience of leading a team or project, delegating tasks, monitoring team performance, assisting team training and development.
- Excellent working knowledge of Microsoft Office packages.
- Ability to develop service specific IT software packages including case and document management systems to suit requirements.
- Excellent communication skills with the ability to communicate effectively with a diverse range of customers including vulnerable citizens and their families.
- Highly developed organisational and administrative skills.
- Effectively managing team tasks and projects.
- Handling urgent situations effectively and meeting tight deadlines, focusing on customer service excellence.
- Demonstrating personal commitment to the equality, diversity and inclusion challenges faced by our workforce and Nottingham's people.
- Advanced understanding of business systems and administrative activities, with the ability to assist in monitoring budgets and providing financial data.
Closing Date: 25.05.2026
Interviews will be held: week commencing 8 June 2026.
Service Delivery Officer Level 5 - Bereavement Services Support in Nottingham employer: Nottingham City Council
Contact Detail:
Nottingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Officer Level 5 - Bereavement Services Support in Nottingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Nottingham City Council. Understanding their values and how they support their staff can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your leadership skills and experience in managing teams can contribute to the bereavement services role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your communication skills! During the interview, be sure to highlight your ability to connect with diverse groups, especially vulnerable citizens. Share examples of how you've successfully navigated challenging conversations in the past.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team dynamics. This shows your enthusiasm and helps you gauge if this is the right fit for you. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Service Delivery Officer Level 5 - Bereavement Services Support in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Service Delivery Officer. We want to see how you can contribute to our team and support bereavement services effectively.
Showcase Your Leadership Skills: Since leadership is key for this role, don’t forget to mention any previous experience leading a team or project. We’re looking for examples that demonstrate your ability to delegate tasks and monitor performance.
Highlight Your Communication Skills: Effective communication is crucial, especially when dealing with vulnerable citizens. Share specific instances where you've successfully communicated with diverse groups, as this will show us your capability in handling sensitive situations.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, so don’t hesitate!
How to prepare for a job interview at Nottingham City Council
✨Know Your Stuff
Make sure you thoroughly understand the role of a Service Delivery Officer in Bereavement Services. Familiarise yourself with the statutory duties, processes, and the importance of collaboration within the team. This will show your genuine interest and commitment to the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or project. Highlight how you delegated tasks, monitored performance, and supported team development. This is crucial for demonstrating that you can manage service outputs effectively.
✨Communicate with Empathy
Given the sensitive nature of bereavement services, practice how you'll communicate with diverse customers, especially vulnerable citizens and their families. Be ready to discuss how you would handle difficult conversations with compassion and professionalism.
✨Demonstrate Organisational Skills
Be prepared to discuss your time management strategies and how you handle urgent situations. Share specific examples of how you've met tight deadlines while maintaining excellent customer service. This will illustrate your ability to thrive in a busy environment.