At a Glance
- Tasks: Drive business change in Parking and develop performance reports for Nottingham.
- Company: Join Nottingham City Council, a progressive and inclusive workplace.
- Benefits: Enjoy competitive pay, generous leave, and a solid pension scheme.
- Other info: Flexible working arrangements available, including hybrid options.
- Why this job: Make a real difference in your community while growing your career.
- Qualifications: Strong communication skills and a knack for learning new software.
Contract Type: Permanent
Working Hours: 37 hours per week
Worker Type: Onsite Worker
Salary: Starting Salary is £26,824 (Level one) rising to £27,694 per annum (pro rata for part-time) (Pay award pending)
Location: Byron House, Maid Marian Way, Nottingham, NG1 6HS
We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more.
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About the Role
The post holder will play a key role in the delivery of business change initiatives undertaken by Parking. They will be required to introduce, maintain, and develop performance reports across a range of fields, ensuring the parking assets are providing Best Value for the citizens of Nottingham.
We are looking for highly customer‑orientated individuals to join our team. The successful candidates should demonstrate that they have excellent written and verbal communication skills, are able to learn a subject from a position of zero knowledge and have detailed knowledge of computer systems. In addition, strong motivational skills to ensure that personal deadlines are met, working with minimum supervision and being an active team member are important.
About You
- To promote Parking service offers and products by attending events in and around the city (on occasion outside of normal working hours).
- To support the development, implementation, and promotion of marketing campaigns.
- To maintain an up to date knowledge of a range of software packages and bespoke software including, but not limited to, Word, Excel, Outlook, Access, Visio and Project, Parking Logic, SWEB Access, IPS, RingGo, E-Com, and INS.
- Recognise the importance of stakeholder/customer retention and apply techniques to retain clientele.
- To accurately record and maintain records of agreements made with customers relating to offers and products in accordance with NCC policy and procedures.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiries please contact Tanya Wesson Service Manager, by telephone on 0115 9150637 or by email at tanya.wesson@nottinghamcity.gov.uk.
Closing Date: 10th July 2026
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: TBC
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
Service Delivery Officer L3 - Parking in Nottingham employer: Nottingham City Council
Nottingham City Council is an exceptional employer that prioritises a supportive and inclusive work culture, offering competitive salaries, generous leave entitlements, and a robust pension scheme. Located in the heart of Nottingham, employees have the opportunity to make a meaningful impact on the community while enjoying professional growth through innovative projects and initiatives. Join us to be part of a team that values your contributions and is dedicated to improving the lives of those in our city.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Officer L3 - Parking in Nottingham
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Nottingham City Council, are looking for. Plus, it shows your genuine interest in the sector!
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Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
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How to prepare for a job interview at Nottingham City Council
✨Get to Know Public Sector Values
Before your interview with Nottingham City Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
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Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Nottingham City Council.
