At a Glance
- Tasks: Drive business change in Parking and develop performance reports for best value.
- Company: Join Nottingham City Council, a fair and inclusive employer.
- Benefits: 26 days annual leave, health perks, and smart working options.
- Other info: We welcome diverse applicants and support flexible working arrangements.
- Why this job: Make a real impact on your community while developing your skills.
- Qualifications: Strong communication skills and ability to learn quickly.
The predicted salary is between 30000 - 40000 £ per year.
The post holder will play a key role in the delivery of business change initiatives undertaken by Parking. They will be required to introduce, maintain, and develop performance reports across a range of fields, ensuring the parking assets are providing best value for the citizens of Nottingham. We are looking for highly customer-oriented individuals to join our team. The successful candidate should demonstrate excellent written and verbal communication skills, the ability to learn a subject from scratch, detailed knowledge of computer systems, strong motivational skills to meet personal deadlines, work with minimum supervision, and be an active team member.
Responsibilities
- Introduce, maintain, and develop performance reports across a range of fields ensuring parking assets provide best value.
- Promote Parking service offers and products by attending events in and around the city.
- Support the development, implementation, and promotion of marketing campaigns.
- Maintain up-to-date knowledge of a range of software packages and bespoke software, including Word, Excel, Outlook, Access, Visio, and Project, as well as Parking Logic, SWEB Access, IPS, RingGo, E-Com and INS.
- Recognise the importance of stakeholder and customer retention and apply techniques to retain clientele.
- Accurately record and maintain records of agreements made with customers regarding offers and products in accordance with NCC policy and procedures.
Benefits
- 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays, with the ability to buy additional leave annually.
- Access to a generous, defined benefit pension scheme offering 17.9%.
- Smart Working to support work-life balance.
- Health and wellbeing benefits, including access to our Employee Assistance Programme.
- Discounted membership at selected local sports and fitness centres, cinema, shopping and more.
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We particularly want to hear from you if you are from minority ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+), or if you are disabled – these groups of people are underrepresented in our workforce, and we would like to reflect our local population more through our recruitment processes. We are supportive of flexible working arrangements wherever possible and encourage you to discuss this with us during the selection process if this is something you are interested in.
Service Delivery Officer L3 in Nottingham employer: Nottingham City Council
Nottingham City Council is an excellent employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With generous benefits such as 26 days of annual leave, a defined benefit pension scheme, and smart working options, we empower our team members to thrive both personally and professionally while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Officer L3 in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nottingham City Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nottingham City Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Delivery Officer L3 in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nottingham City Council:Your cover letter is your chance to shine! Tell us why you want to work at Nottingham City Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nottingham City Council!
How to prepare for a job interview at Nottingham City Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
