At a Glance
- Tasks: Lead a dynamic team to enhance parking services and improve customer experience.
- Company: Join Nottingham City Council, a progressive workplace focused on innovation and inclusivity.
- Benefits: Enjoy competitive pay, generous leave, pension scheme, and flexible working options.
- Other info: Exciting career growth opportunities in a fast-paced operational environment.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Proven team leadership, problem-solving skills, and experience in service improvement required.
The predicted salary is between 25185 - 26000 £ per year.
Contract Type: Permanent
Working Hours: 37 Hours per week - Two positions available
Worker Type: Onsite Worker
Salary: Starting Salary is £40,777 (Level one) rising to £44,075 (Level four) per annum (pro rata for part-time) (Pay award pending)
Location: Byron House, Maid Marion Way, Nottingham, NG1 6HS
We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more.
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About the Role
We have an exciting opportunity for a Service Delivery Manager to join our Parking Support Hub, part of the wider Service Delivery function within Customer Services. This is a high profile operational leadership role in Parking Services Support Hub, supporting essential parking related services that directly impact residents, visitors and businesses across the city. You will lead and manage a multi functional team, ensuring services are delivered efficiently, compliantly and with a strong focus on customer experience. You'll play a key role in reviewing and improving business processes and systems, driving efficiencies, and embedding continuous improvement - all while ensuring statutory requirements and KPIs are consistently met. This is an ideal role for someone who enjoys leading people, improving services, and making a tangible difference in a fast paced operational environment.
About You
- Proven ability to lead and manage teams, creating high performing people and services
- A creative, solution focused approach, with experience of problem solving and continuous improvement
- Experience of developing and embedding effective business management systems to improve services and processes
- The ability to work collaboratively with a wide range of stakeholders to deliver change and service improvement
- Strong planning and prioritisation skills, with the ability to meet tight deadlines, manage urgent issues and make sound decisions under pressure
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working.
Closing Date: Monday 29th June 2026
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews will be held: TBC
Service Delivery Manager - Parking in Nottingham employer: Nottingham City Council
Nottingham City Council is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With competitive salaries, generous leave entitlements, and a robust pension scheme, we empower our staff to make a meaningful impact on the lives of Nottingham's residents and businesses. Join us in a dynamic role where your leadership can drive service improvements and enhance customer experiences in a vibrant city environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager - Parking in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nottingham City Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nottingham City Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Delivery Manager - Parking in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nottingham City Council:Your cover letter is your chance to shine! Tell us why you want to work at Nottingham City Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nottingham City Council!
How to prepare for a job interview at Nottingham City Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
