At a Glance
- Tasks: Provide top-notch customer service in a fast-paced licensing environment.
- Company: Join a dynamic team at Eastcroft Depot, Nottingham.
- Benefits: Hybrid working, competitive salary, and professional development opportunities.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Make a real difference by helping the community with licensing needs.
- Qualifications: Strong IT skills and ability to manage a busy workload.
The predicted salary is between 26824 - 27694 € per year.
Contract Type: 1 vacancy Fixed Term for 18 months
Working Hours: 18.5 hours per week. Worker Type: Hybrid Worker. You will need to attend the office base 2 days per week minimum as part of a rota.
Salary: Starting Salary is £26,824 (Level one) rising to £27,694 per annum (pro rata for part-time) (Pay award pending)
Location: Eastcroft Depot, London Road, Nottingham, NG2 3AH
About the Role
This customer focussed role involves working in a fast paced, front facing licensing service, providing a professional and responsive service to members of the public, licence holders and applicants. You will process licence applications and issue licences within agreed corporate timescales, ensuring customers are kept informed throughout the process. The role includes arranging and conducting appointments with drivers to check documentation, ensuring compliance with Right to Work and Disclosure and Barring Service (DBS) requirements. You will be responsible for maintaining accurate records. The postholder will process a wide range of regulatory applications, mainly taxi licensing, made under the Local Government (Miscellaneous Provisions) Acts 1976. Delivering a high quality, efficient and customer centred service while managing competing priorities is a key part of this role.
About You
The ideal candidate will have:
- Ability to plan and manage a reactive workload to meet legislative and corporate deadlines
- Ability to use IT packages such as Microsoft Packages, Word, Excel & Outlook
- Capable of working in a team environment.
- Capability to work in a fast‑paced business environment using own initiative to prioritise workload
Regulation Support Officer in Nottingham employer: Nottingham City Council
As a Regulation Support Officer at our Eastcroft Depot in Nottingham, you will join a dynamic team dedicated to delivering exceptional customer service in a fast-paced licensing environment. We pride ourselves on fostering a supportive work culture that values employee growth and development, offering flexible hybrid working arrangements and opportunities for professional advancement. With a commitment to maintaining high standards and compliance, we provide a rewarding workplace where your contributions directly impact the community.
StudySmarter Expert Advice🤫
We think this is how you could land Regulation Support Officer in Nottingham
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it counts.
✨Tip Number 3
Dress the part! Even if it’s a hybrid role, showing up looking professional can make a great first impression. It shows you take the opportunity seriously and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Regulation Support Officer in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Regulation Support Officer. We want to see how you can bring value to our licensing service!
Showcase Your Customer Focus:Since this role is all about providing a top-notch service to the public, don’t forget to include examples of your customer service experience. We love seeing how you’ve gone above and beyond for customers in the past!
Highlight Your IT Skills:Mention your proficiency with Microsoft packages like Word, Excel, and Outlook. We need someone who can hit the ground running, so show us you’re tech-savvy and ready to manage records efficiently!
Keep It Clear and Concise:When writing your application, be clear and to the point. We appreciate well-structured applications that are easy to read. Remember, we’re looking for someone who can manage competing priorities just like in the role!
How to prepare for a job interview at Nottingham City Council
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Regulation Support Officer. Familiarise yourself with licensing processes, especially taxi licensing under the Local Government Acts. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've provided excellent service in the past. Think about situations where you managed competing priorities while keeping customers informed and satisfied. This will demonstrate your ability to thrive in a fast-paced environment.
✨Brush Up on IT Skills
As you'll be using Microsoft Word, Excel, and Outlook, make sure you're comfortable with these tools. Consider doing a quick refresher on how to manage documents and spreadsheets efficiently. Being tech-savvy will give you an edge during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life situations, like managing a reactive workload or ensuring compliance with regulations. Practice articulating your thought process and decision-making skills in these scenarios to show you can think on your feet.
