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- Tasks: Provide essential housing advice and support to prevent homelessness.
- Company: Join Nottingham City Council, a progressive and inclusive workplace.
- Benefits: Competitive salary, generous leave, pension scheme, and supportive culture.
- Why this job: Make a real difference in people's lives while enhancing your skills.
- Qualifications: Strong communication skills and understanding of housing issues.
- Other info: Opportunity for career growth in a dynamic environment.
The predicted salary is between 28598 - 31022 £ per year.
Contract Type: Permanent
Post available - Part Time
Worker Type: On Site
Salary: £28,598 to £31,022 per annum (pro rata for part-time)
Location: Loxley House, Station Street, Nottingham, NG2 3NG
Nottingham City Council's Housing Solutions have an exciting opportunity within our Homelessness Service as one of our Housing Casework Advisors.
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people who are innovative, driven and committed to serving and improving Nottingham.
About the Role
As a Housing Casework Advisor, you will be a vital resource for the public, offering high-quality advice and assistance on a range of housing issues with a focus on preventing homelessness. Your role will involve:
- Conducting initial needs assessments
- Advocating on behalf of customers
- Liaising with various agencies
- Maintaining accurate records
- Assisting service users in reconnecting with Local Authority and other provisions outside the city
- Ensuring citizens access relevant services
- Ensuring tenants and landlords understand their legal rights and responsibilities
- Issuing correspondence related to homelessness legislation
- Investigating duties under homelessness legislation and supporting formal applications
Join us in making Nottingham a better place to live by providing essential support to those in need.
Key Priorities
- Ability to communicate complex issues on a face to face basis demonstrating tact, diplomacy, sensitivity and customer care
- Commitment to providing a high quality customer focussed service
- An understanding of homelessness and the Housing Act 1996, in order to investigate possible duties owed to citizens
- General knowledge of safeguarding
- An understanding of why it's important to consider equality, diversity, and inclusion in all that we do
When applying, candidates should provide a written statement along with their CV outlining their key skills and experiences in the priorities outlined above. DBS enhanced check for a regulated activity is required for this post.
Closing Dates
Closing Date: 9th February 2026
Interviews will be held: W/C 27th February 2026
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
Housing Casework Advisor in Nottingham employer: Nottingham City Council
Contact Detail:
Nottingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Casework Advisor in Nottingham
✨Tip Number 1
Get to know the organisation! Research Nottingham City Council and their Housing Solutions team. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as a Housing Casework Advisor. Plus, it shows initiative!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to homelessness and housing legislation. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Housing Casework Advisor in Nottingham
Some tips for your application 🫡
Tailor Your Written Statement: Make sure to customise your written statement to highlight how your skills and experiences align with the key priorities mentioned in the job description. We want to see how you can make a difference in our team!
Showcase Your Communication Skills: Since you'll be dealing with complex issues, it's crucial to demonstrate your ability to communicate effectively. Use clear and concise language in your application to show us you can handle sensitive topics with tact and diplomacy.
Highlight Relevant Experience: When outlining your experiences, focus on those that relate directly to homelessness and housing legislation. We’re looking for candidates who understand the challenges faced by citizens and can advocate for their needs.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly. Plus, it shows you’re keen on joining our innovative and supportive team at Nottingham City Council.
How to prepare for a job interview at Nottingham City Council
✨Know Your Stuff
Make sure you brush up on the Housing Act 1996 and understand the key issues surrounding homelessness. Being able to discuss these topics confidently will show that you're serious about the role and ready to make a difference.
✨Showcase Your Communication Skills
As a Housing Casework Advisor, you'll need to communicate complex issues with tact and sensitivity. Prepare examples from your past experiences where you've successfully navigated difficult conversations or provided excellent customer service.
✨Demonstrate Your Commitment to Inclusion
Be ready to discuss how you value equality, diversity, and inclusion in your work. Think of specific instances where you've advocated for underrepresented groups or ensured that everyone has access to the services they need.
✨Prepare Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about the team culture, the challenges faced by the Homelessness Service, and how success is measured in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
