At a Glance
- Tasks: Help people find housing by verifying applications and providing expert advice.
- Company: Join Nottingham City Council, a leading employer making a real difference in the community.
- Benefits: Enjoy 26 days annual leave, health benefits, and a generous pension scheme.
- Other info: Flexible hybrid working and opportunities for professional development await you!
- Why this job: Make a positive impact on lives while working in a supportive and inclusive environment.
- Qualifications: Experience in housing or customer service; NVQ Level 2/3 preferred but not essential.
The predicted salary is between 13412 - 13847 £ per year.
Join Our Team as a HomeLink Advisor
Contract Type: Permanent
Working Hours: 18.5 hours per week, between the hours of 8:30am and 5pm, Thursday, Friday and alternate Wednesdays
Worker Type: Hybrid
Salary: £26,824 (level one) rising to £27,694 (level three) per annum, actual pro rata amount is £13,412 - £13,847 per annum (Pay Award Pending) plus a generous benefits package including a local government pension scheme, annual leave, and flexible working arrangements.
Location: Harvey Road (NG8 3BB)
Make a Real Difference
Work with Nottingham City Council Housing Services. At Nottingham City Council, we’re one of Nottingham’s largest employers, offering a wide range of roles across diverse services. But here in Housing Services, your work goes beyond a job; it changes lives.
What We Offer
- A professional, inclusive, and supportive working environment where your skills are valued and your contribution makes a meaningful difference
- A comprehensive benefits package that promotes wellbeing, flexibility, and a healthy work-life balance
- A strong commitment to learning and development, including a full induction, e-learning and classroom-based training, and fully funded professional qualifications
Benefits of joining our team
- 26 days annual leave (rising to 33 days after 5 years service)
- Bank holidays with the ability to buy additional leave annually
- Access to a generous, defined benefit pension scheme offering 17.9%
- Smart Working to support your work-life balance
- Health and wellbeing benefits including access to our Employee Assistance Programme
- Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
About The Role
As a HomeLink Advisor, you will be verifying the eligibility of applicants joining the housing register whilst ensuring applicants are placed within appropriate priority bands according to the allocation policy and providing quality customer advice on a wide range of housing options. You’ll be responsible for the preparation of the weekly advert for all available properties across the partnership and applying the correct eligibility criteria to all advertised properties, and maintaining effective liaison and relationship building with internal and external representatives.
About You
What we’re looking for:
- Experience of working in a housing environment and an ability to learn.
- Ability to make accurate and timely decisions, often in pressurised situations and to act tactfully and with sensitivity and courtesy at all times, particularly regarding qualification and eligibility of applicants for social housing in accordance with allocations policy.
- Demonstrated a firm but fair approach to managing customer services and relationships whilst maintaining a professional attitude.
- Evidence of carrying out individual assessments to determine qualification and eligibility for social housing.
- Demonstrated capacity to effectively organise and use initiative to prioritise workload to ensure that tasks are completed efficiently and on time.
- NVQ Level 2/3 in Housing Management, or willing to work towards a qualification, or a part qualification of the Chartered Institute of Housing.
- Good interpersonal skills and a proven ability to communicate effectively at all levels.
Please ensure you demonstrate clearly how you meet the essential requirements in your CV & supporting document.
Closing Date: 8 July (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.
We bring together talent, celebrate diversity, and create lasting value for the communities we serve. As a fair and inclusive employer, we welcome applications from people of all backgrounds and abilities.
We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter; we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively; showing your real self is what helps you succeed.
We welcome applications from candidates who already have the right to work in the UK. Please note that we are currently unable to provide visa sponsorship.
HomeLink Advisor in Nottingham employer: Nottingham City Council
Nottingham City Council is an exceptional employer, offering a supportive and inclusive work environment where your contributions truly make a difference in the community. With a strong commitment to employee wellbeing, generous benefits including a local government pension scheme, and ample opportunities for professional development, you will thrive both personally and professionally in this role. Located in Nottingham, the council promotes a healthy work-life balance through flexible working arrangements and a focus on employee growth.
