Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide excellent customer service to Citizens and Carers in health and social care.
- Company: Join a supportive team at the Mary Potter Centre, making a difference in the community.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by helping vulnerable individuals access essential services.
- Qualifications: Strong customer service skills and experience with MS Office required.
- Other info: Dynamic role with a focus on teamwork and communication.
The predicted salary is between 26824 - 27694 £ per year.
Contract Type: Fixed Term
Working Hours: Monday to Friday 37 hours per week
Worker Type: Hybrid
Salary: £26,824 - £27,694 per annum (pro rata for part-time) (Pay Award Pending)
Location: Mary Potter Centre, Hyson Green, NG7 5HY
About the Role
- To provide an excellent customer focused service to Citizens, Carers, other colleagues and partners requesting Adult Social Care or health services.
- To ensure Citizens and Carers needs are assessed and triaged at the point of contact with the support and guidance of a senior colleague and are advised of the services available to them.
- To liaise with social care and health professionals as appropriate, to ensure that Citizens and Carers are triaged to determine urgency and presenting level of risk.
- To signpost Citizens, Carers, other colleagues and partners to appropriate provision and services dependent upon need.
About You
- Excellent customer service skills and the ability to work in a busy customer contact centre.
- Ability to communicate effectively with vulnerable Citizens and Carers and their family, demonstrating excellent communication and listening skills.
- Extensive experience of using the MS office suite.
- Ability to undertake high level office administrative duties.
- Ability to understand and deal with confidential and sensitive issues when liaising with both team members and other professionals.
- DBS enhanced check for a regulated activity is required for this post.
Health and Social Care Coordinator in Nottingham employer: Nottingham City Council
Contact Detail:
Nottingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health and Social Care Coordinator in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the health and social care sector, especially those who work at the Mary Potter Centre. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and handling sensitive situations. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've provided excellent customer service or handled challenging situations in the past. This will help you stand out as a candidate who truly understands the needs of Citizens and Carers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Health and Social Care Coordinator in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Health and Social Care Coordinator role. Highlight your customer service skills and any relevant experience in social care or health services. We want to see how you fit into our team!
Showcase Your Communication Skills: Since this role involves liaising with vulnerable Citizens and Carers, it's crucial to demonstrate your excellent communication and listening skills. Use examples from your past experiences to show how you've effectively communicated in challenging situations.
Highlight Your Tech Savvy: We love candidates who are comfortable with technology! Make sure to mention your experience with the MS Office suite and any other relevant software. This will show us that you're ready to handle high-level office administrative duties.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nottingham City Council
✨Know Your Role
Make sure you thoroughly understand the responsibilities of a Health and Social Care Coordinator. Familiarise yourself with the job description, especially the key tasks like assessing needs and liaising with professionals. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've successfully assisted customers or clients. Think about how you communicated effectively with vulnerable individuals and how you handled sensitive situations.
✨Brush Up on MS Office
As extensive experience with the MS Office suite is required, make sure you're comfortable discussing your proficiency with these tools. You might even want to mention specific projects where you used them to improve efficiency or communication.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to triage needs. Practice responding to hypothetical situations related to health and social care, focusing on how you would prioritise and manage different cases effectively.