To actively support the Council's vision, values,aimsand priorities by delivering high-quality, customer-focused services that place children, youngpeopleand families at the centre of everything we do.
As the first point of contact for the Children's Front Door, you will receive,manageand accurately record contacts, requests for support and safeguarding concerns relating to children and young people. You will gather relevant information, assessurgencyand ensure that contacts are progressed promptly and appropriatelyin accordance withstatutory guidance, localproceduresand safeguarding responsibilities.
You will provide a professional, sensitive and responsive service to practitioners, partner agencies, children, young people and families, ensuring effective communication, accurate record-keeping and timely escalation of concerns where necessary. Through your role, you will contribute to the effective safeguarding and wellbeing of children and young people, helping to ensure they receive the right support at the right time.
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Call Handlers in Nottingham employer: Nottingham City Council
Nottingham City Council is an exceptional employer, offering a supportive work culture that prioritises the well-being and professional growth of its employees. As a Care Worker Level 2 at Spring Meadow, you will benefit from comprehensive training opportunities and a collaborative environment, allowing you to make a meaningful impact in the lives of citizens while promoting independence and dignity in care.
