At a Glance
- Tasks: Support Council Tax administration, billing, and recovery while helping residents with payment issues.
- Company: Join Nottingham City Council, a progressive and inclusive workplace.
- Benefits: Competitive salary, generous leave, pension scheme, and hybrid working options.
- Other info: Full training provided; previous experience in finance or customer service is a plus.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication, organisational skills, and basic IT knowledge required.
The predicted salary is between 26824 - 27694 £ per year.
Contract Type: Permanent
Working Hours: 37 hours per week
Worker Type: Hybrid Worker
Salary: Starting Salary is £26,824 (Level one) rising to £27,694 per annum (pro rata for part-time) (pay award pending)
Location: Loxley House, Station Street, Nottingham, NG2 3NG
We've got an exciting opportunity available for talented individuals to join our workforce. Working for Nottingham City Council has great benefits, including competitive pay, great leave entitlement, and access to a generous pension scheme. We strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.
About the Role:
We are seeking two Council Tax Administration & Recovery Officers to support the effective administration, billing, collection, and recovery of Council Tax accounts. The role involves handling customer enquiries, maintaining accurate records, negotiating payment arrangements, and progressing recovery action in line with legislation and council policies. The successful candidate will have strong communication and organisational skills, the ability to manage sensitive situations professionally, good attention to detail, and be familiar with Microsoft Office. Experience in a collections environment is desirable but full training will be given.
About You:
- Excellent communication and customer service skills, with the ability to handle sensitive conversations professionally while supporting residents with payment difficulties and resolving disputes effectively.
- Strong organisational and problem-solving skills, with the ability to prioritise workloads, meet deadlines, and work collaboratively within a team in a fast-paced environment.
- Basic IT skills and the ability to learn new systems and software quickly, including Microsoft Office applications.
- Ability to work both independently and as part of a team, using problem-solving skills to resolve enquiries and support customers effectively.
- Previous experience in administration, customer service, finance, or local government would be beneficial, although full training will be provided and prior council tax experience is not essential.
A DBS enhanced check for a regulated activity is required for this post. At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working.
Closing Date: 5th June 2026
Benefit Assessment and Council Tax Recovery Officer in Nottingham employer: Nottingham City Council
Nottingham City Council is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With competitive salaries, generous leave entitlements, and a robust pension scheme, we empower our staff to make a meaningful impact in the community while enjoying the flexibility of hybrid working arrangements. Join us in making a difference in Nottingham, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Benefit Assessment and Council Tax Recovery Officer in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, or join online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand Nottingham City Council's values and how you can contribute. This will help you stand out and show that you're genuinely interested in making a difference.
✨Tip Number 3
Practice your communication skills! Since this role involves handling sensitive conversations, try role-playing with a friend or family member. This will help you feel more confident when discussing payment arrangements or resolving disputes.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Nottingham City Council.
We think you need these skills to ace Benefit Assessment and Council Tax Recovery Officer in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Benefit Assessment and Council Tax Recovery Officer. We want to see how you can make a difference in Nottingham!
Show Off Your Communication Skills:Since this role involves handling sensitive conversations, it's crucial to demonstrate your excellent communication skills. Use examples from your past experiences where you've successfully navigated tricky situations or resolved disputes.
Be Organised and Detail-Oriented:We love candidates who can manage their time well and pay attention to detail. Make sure to showcase any relevant experience that highlights your organisational skills and ability to prioritise tasks effectively.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Nottingham City Council.
How to prepare for a job interview at Nottingham City Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Benefit Assessment and Council Tax Recovery Officer. Familiarise yourself with council tax legislation and the processes involved in billing and recovery. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Communication Skills
Since this role involves handling sensitive conversations, practice how you would approach difficult topics. Think of examples from your past experiences where you've successfully resolved disputes or supported customers in challenging situations. Clear communication is key!
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage your workload and prioritise tasks. You might be asked about specific tools or methods you use to stay organised. Bring examples of how you've handled multiple responsibilities in a fast-paced environment to illustrate your skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
