Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for customers and manage referrals in a dynamic care service.
- Company: Join Leicestershire County Council, dedicated to making a difference in the community.
- Benefits: Competitive salary, flexible working options, and opportunities for personal growth.
- Why this job: Make a real impact by helping people regain their independence and improve their lives.
- Qualifications: GCSEs in English and relevant experience in social care or customer service.
- Other info: Enjoy a supportive environment with a commitment to inclusivity and career development.
The predicted salary is between 26832 - 28146 £ per year.
Organisation: Leicestershire County Council
Work Location: Room 700, Rutland Building, County Hall, Leicester Road, Glenfield, LE3 8RA
Salary: £26,832 - £28,146 per annum (pro rata for part time) £13.90 - £14.58 per hour.
Working Hours: 37 hours per week.
Contract Type: Permanent.
Closing Date: 29th March 2026.
Interview Date(s): TBC.
This role does not meet the minimum salary requirements for sponsorship; therefore you must already have the right to work in the UK in order to apply.
About the Role
1 x 37-hour Post
The HART service provides several care and support offers under its registration as a domiciliary care service. This includes reablement, which helps people return home from hospital, or prevent them from being admitted to hospital, and regain their independence. Homecare support to facilitate the timely discharge from acute and community hospitals to better understand the needs of the person once they have been able to return home. Short term crisis support for those experiencing an urgent social care need. These service offers are all short-term support, helping someone to become as independent as possible, and to ensure that the right support pathway is in place to meet any ongoing care and support needs.
Key Duties
- Be the first point of contact for all internal and external customers to the HART Service.
- To provide a comprehensive initial contact and duty function, which ensures that queries, issues and referrals are prioritised accordingly and progressed in line with service response timescale.
- Accept initial referrals into the service and screen against the HART Criteria.
- Programme the efficient deployment of culturally appropriate reablement support to meet identified goals and support needs.
- Prioritise urgent referrals to meet key performance indication response times within a two‐hour window.
- Programme Service in such a way which maximises the utilisation of all available resources.
It is an important role in the day to day running of the service which operates 365 days of the year from 7am to 10:30pm with a rolling rota shift pattern which includes regular weekends, early, late and day shifts and bank holidays. The nature of the work may involve the job holder carrying out work outside of normal working hours.
You will need access to a vehicle. A flexible approach to work, access to a vehicle and drivers' licence and an Enhanced DBS is required.
For information on our approach to the recruitment of ex‐offenders, please see our policy statement.
About You
- Minimum of 4 GCSE's A – C grades including English Language or other qualifications of an equivalent level.
- Experience of working in local government and relevant experience working within an Adult Social Care setting.
- Experience of managing risk and ensuring the best outcome for the customer and undertaking research to identify agencies to effectively signpost relevant queries.
- Experience of working effectively as part of a team, support and developing colleagues and have experience working within a customer service or customer contact centre.
- Knowledge of using complex ICT customer service databases to record and retrieve customer information and the use of Microsoft Packages Word, Excel and Outlook.
- Excellent written and verbal communication skills and able to learn and process new information quickly and accurately.
- Able to identify and record critical information and demonstrate quick thinking and problem solving, with fast and accurate keyboard skills with good attention to detail.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term‐time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For further information regarding this position please contact Jane Wesson HART Recruitment and Quality Manager
Email: Jane.Wesson@leics.gov.uk
Tel: 01163053218
How to Apply
At Leicestershire County Council we're looking for top talent from all walks of life. Whoever you are, wherever you're from, and whatever your background - we care about what you bring to our organisation, not just what's on your CV. That's why we've designed a recruitment process that's fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
If you share our passion to make a difference for the people of Leicestershire, we'd love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the 'About You' section above. Without this information, we won't be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
HART Referral, Duty & Programming Officer in London employer: Nottingham City Council
Contact Detail:
Nottingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HART Referral, Duty & Programming Officer in London
✨Tip Number 1
Get to know the HART service inside out! Familiarise yourself with their mission and values, as well as the specific duties of the role. This will help you stand out during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or other platforms. They can provide insider tips about the interview process and what it’s really like to work at Leicestershire County Council.
✨Tip Number 3
Practice your interview skills! Mock interviews with friends or family can help you articulate your experience and how it aligns with the role. Focus on showcasing your problem-solving skills and customer service experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, make sure to include a strong supporting statement that highlights how you meet the criteria listed in the job description.
We think you need these skills to ace HART Referral, Duty & Programming Officer in London
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, give the job description a good read. It’s packed with clues about what the council is looking for, so make sure you highlight your relevant experience and skills that match their needs.
Craft a Strong Supporting Statement: Your supporting statement is your chance to shine! Use it to explain how you meet the criteria listed in the 'About You' section. Be specific and give examples from your past experiences that showcase your skills.
Keep it Clear and Concise: When writing your application, clarity is key. Avoid jargon and keep your sentences straightforward. This makes it easier for the hiring team to see your qualifications without getting lost in complicated language.
Apply Early and Follow Up: Don’t wait until the last minute to submit your application! Apply as soon as you can, and if you have any questions or need help, don’t hesitate to reach out. We’re here to support you through the process!
How to prepare for a job interview at Nottingham City Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the HART service and its objectives. Familiarise yourself with the key duties and responsibilities outlined in the job description, especially around reablement and crisis support. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past work experience that showcase your skills in customer service, teamwork, and problem-solving. Be ready to discuss how you've managed urgent referrals or worked effectively under pressure, as these are crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Commitment to Values
Leicestershire County Council values inclusivity and accessibility. Be prepared to discuss how you align with these values and how you've contributed to creating an inclusive environment in your previous roles. This will highlight your fit within their organisational culture.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team dynamics, the challenges faced by the HART service, or opportunities for professional development. Asking insightful questions shows your enthusiasm for the role and helps you gauge if it's the right fit for you.