At a Glance
- Tasks: Be the go-to person for IT support, solving tech issues and helping others.
- Company: Join Nottingham City Council's friendly IT Service team.
- Benefits: Enjoy 25 days holiday, a great pension, and ongoing training.
- Other info: Work in a supportive environment that values collaboration and wellbeing.
- Why this job: Make a real difference while kickstarting your IT career.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Nottingham City Council is looking for four enthusiastic Service Desk Analysts to join our busy and friendly IT Service team on a 12-month fixed-term contract. If you love helping people, solving technical challenges, and working in a collaborative environment, this is a great opportunity to make an impact while building your IT career.
What you’ll be doing:
- Acting as the first point of contact for IT incidents and service requests—by phone, email, or face‑to‑face.
- Diagnosing and resolving technical issues quickly and professionally.
- Escalating complex problems when needed and keeping customers informed every step of the way.
- Supporting and maintaining systems across the Council, ensuring smooth operations for our teams.
- Sharing ideas for process improvements and contributing to our IT knowledge base.
What we’re looking for:
- Previous experience in an IT Service Desk or customer support role.
- Working knowledge of Microsoft technologies (Active Directory, Exchange, Citrix, VMware, etc.).
- Great communication skills—calm, clear, and customer‑focused.
What we offer:
- Excellent Local Government Pension Scheme – one of the best available.
- 25 Days Holiday plus BH (rising with service).
- Learning and career development: ongoing training and opportunities to build your technical and professional skills.
- Supportive, inclusive culture: join a friendly team that values collaboration, wellbeing, and work‑life balance.
- Meaningful work: contribute to services that make a real difference to Nottingham’s residents.
If you’re motivated, solutions‑focused, and enjoy working with technology and people, we’d love to hear from you. Apply now and help keep Nottingham connected.
IT Service Desk Analyst in Nottingham employer: Nottingham City Council
Nottingham City Council is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and the families they serve. With a strong focus on professional development, employees have access to ongoing training and growth opportunities, ensuring they can make a meaningful impact in their roles. Located in the vibrant city of Nottingham, the council provides a collaborative environment where social workers can thrive while contributing to the community's welfare.
