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- Tasks: Handle customer inquiries and manage complaints via phone while performing admin tasks.
- Company: Local governmental authority focused on excellent customer service.
- Benefits: Flexible working after training, competitive salary, and employee benefits.
- Why this job: Join a supportive team and make a difference in your community.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Enjoy a hybrid work model with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
A local governmental authority is seeking a skilled Customer Service representative to handle inquiries mainly via telephone. In this hybrid position, you will be responsible for managing customer complaints and performing various administrative tasks.
Ideal candidates should have experience in customer service and strong communication skills. This role offers flexibility after the initial training period along with a competitive salary and employee benefits.
Hybrid Customer Experience Specialist - Retention & Inquiries employer: Nottingham City Council
Contact Detail:
Nottingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Experience Specialist - Retention & Inquiries
✨Tip Number 1
Make sure to brush up on your communication skills! Since this role involves handling inquiries mainly via telephone, practice speaking clearly and confidently. We can’t stress enough how important it is to convey empathy and understanding when dealing with customer complaints.
✨Tip Number 2
Research the local governmental authority before your interview. Knowing their values and mission can help you tailor your responses and show that you’re genuinely interested in the role. Plus, it’ll give you a leg up when discussing how you can contribute to their customer service goals.
✨Tip Number 3
Don’t forget to prepare for common customer service scenarios! Think about how you would handle difficult customers or resolve complaints effectively. We recommend practising these situations with a friend or family member to build your confidence.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customer experience, so don’t hesitate to showcase your skills!
We think you need these skills to ace Hybrid Customer Experience Specialist - Retention & Inquiries
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV for the Hybrid Customer Experience Specialist role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've handled customer inquiries or complaints in the past, as this will resonate with us.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Nottingham City Council
✨Know Your Customer Service Basics
Brush up on your customer service principles and best practices. Be ready to discuss how you've handled difficult situations in the past, as this role will require you to manage complaints effectively.
✨Showcase Your Communication Skills
Since this position involves handling inquiries mainly via telephone, practice clear and concise communication. You might even want to do a mock interview with a friend to refine your tone and clarity.
✨Familiarise Yourself with the Organisation
Research the local governmental authority and understand its mission and values. This will help you tailor your answers to align with their goals and demonstrate your genuine interest in the role.
✨Prepare for Administrative Tasks
Be ready to discuss your experience with administrative tasks. Think of examples where you've successfully managed multiple responsibilities, as this role will require you to juggle various duties alongside customer interactions.
