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- Tasks: Manage customer inquiries and provide top-notch service while handling complaints.
- Company: Local governmental authority in the East Midlands with a focus on community service.
- Benefits: Competitive salary, flexible hybrid work, and employee benefits.
- Why this job: Make a difference in your community while developing valuable customer service skills.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
A local governmental authority in the East Midlands is seeking a skilled Customer Service representative. The role involves managing inquiries from Commercial and Domestic customers primarily via telephone and performing various administrative tasks.
Candidates should have experience in customer service, strong communication skills, and be able to handle complaints.
This hybrid position allows for flexibility after completing the induction training, with a competitive salary and employee benefits.
Hybrid Customer Experience Specialist (Retention) employer: Nottingham City Council
Contact Detail:
Nottingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Experience Specialist (Retention)
✨Tip Number 1
Make sure to brush up on your customer service skills before the interview. We all know that strong communication is key, so practice answering common questions and handling complaints like a pro!
✨Tip Number 2
Research the local governmental authority and understand their values and mission. This will help us tailor our responses during the interview and show that we’re genuinely interested in the role.
✨Tip Number 3
Don’t forget to prepare some questions for the interviewer! It shows that we’re engaged and keen to learn more about the position and the team we might be joining.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed and puts you one step closer to landing that hybrid Customer Experience Specialist role.
We think you need these skills to ace Hybrid Customer Experience Specialist (Retention)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've handled inquiries and complaints in the past, so be specific about your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Hybrid Customer Experience Specialist role. Share your passion for customer service and how you can contribute to our team.
Showcase Your Flexibility: Since this role offers hybrid working, mention any previous experience with remote work or flexible schedules. We love candidates who can adapt to different working environments!
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Nottingham City Council
✨Know Your Customer Service Basics
Brush up on your customer service principles and best practices. Be ready to discuss your previous experiences handling inquiries and complaints, as this role heavily relies on those skills.
✨Showcase Your Communication Skills
Prepare to demonstrate your strong communication abilities. Think of examples where you effectively resolved issues or communicated complex information clearly, especially over the phone.
✨Familiarise Yourself with the Role
Understand the specifics of the Hybrid Customer Experience Specialist position. Research the local governmental authority and be prepared to discuss how your skills align with their mission and values.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you, especially regarding the hybrid work model.
