At a Glance
- Tasks: Provide technical support for housing repairs and ensure accurate work orders.
- Company: Join Nottingham City Council, a leading employer in the area.
- Benefits: Enjoy 26 days annual leave, health benefits, and a generous pension scheme.
- Other info: Flexible working options and commitment to diversity and inclusion.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Knowledge of housing repairs and strong communication skills required.
The predicted salary is between 26824 - 27694 £ per year.
We are looking for detail-oriented and customer-focused Triage Officers to join our Housing Services team. This key role enhances the effectiveness of our Customer Service Centre by providing technical support in correctly diagnosing housing repairs, validating work orders, and ensuring repairs are prioritised appropriately.
You’ll work closely with the Customer Service centre, Business Services planning colleagues, residents and contractors to ensure repair requests are accurate, cost-effective, and aligned with service level agreements. Your responsibilities will include reviewing work orders, contacting residents to clarify repair needs and applying policy frameworks to assign response times.
You’ll also help identify service trends, elevate complex cases and contribute to continuous improvement by sharing insights with internal teams. This role is ideal for someone with Housing Repair knowledge, strong communication skills, a proactive approach, and a commitment to delivering excellent customer service.
The ideal candidate will have:
- Understanding of social housing maintenance standards and repairs diagnostics.
- Ability to interpret technical repair information and apply policy judgements.
- Understanding of Awaab’s Law and emergency repair protocols.
- Evidence of working successfully in partnership across different sectors, building and maintaining good working relationships.
- Drive and motivation, ability to deliver against challenging objectives.
- Problem-solving and decision-making in a fast-paced environment.
Closing Date: 13th August 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.
Interview date: w/c 24th August 2026 – please note this is subject to change.
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.
Housing Services Triage Officer NCCHS employer: Nottingham City Council
Nottingham City Council is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and the families they serve. With a strong focus on professional development, employees have access to ongoing training and growth opportunities, ensuring they can make a meaningful impact in their roles. Located in the vibrant city of Nottingham, the council provides a collaborative environment where social workers can thrive while contributing to the community's welfare.
