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- Tasks: Manage a local housing patch, support tenancies, and ensure estate standards.
- Company: Join Nottingham City Council, a progressive employer dedicated to community improvement.
- Benefits: Enjoy hybrid working, 26-33 days leave, pension scheme, and health perks.
- Why this job: Make a real difference in people's lives while enjoying a supportive work culture.
- Qualifications: Experience in housing, strong communication skills, and a professional attitude required.
- Other info: Open to diverse applicants; flexible working arrangements encouraged.
The predicted salary is between 35235 - 37938 £ per year.
Contract Type: Fixed term contract/secondment opportunity until April 2026.
Working Hours: 37 Monday to Friday between the hours of 8am and 5pm.
Worker Type: Hybrid Worker.
Salary: Grade G - Starting Salary is £35,235 (Level one) rising to £37,938 (Level four).
Location: Across Nottingham City.
We have an exciting opportunity available for a talented individual to join our workforce. Working for Nottingham City Council has great benefits, including competitive pay, great leave entitlement, and access to a generous pension scheme. We strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people who are innovative, driven, and committed to serving and improving Nottingham. If you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About The Role:
As a Housing Patch Manager (HPM) with Nottingham City Council Housing Services, you will manage a local patch, providing advice and support to sustain tenancies and taking enforcement action when necessary. You will have ownership for the overall standard and appearance of the estates and will work in partnership with local residents and stakeholders to ensure our estates are kept to the highest possible standard. This role will require you to be out and about on our estates daily - it’s an independent job where you manage your own priorities. This is a challenging role but the rewards in terms of fulfilment are high, and you’ll have the satisfaction of knowing that your contribution really matters as everyone needs somewhere safe, decent, and affordable to live.
About You:
- Demonstrate a firm but fair, supportive approach to managing customer services and relationships, whilst maintaining a professional attitude.
- The ability to remain calm under pressure and to maintain control of challenging situations.
- Experience of working in a housing environment and an ability to learn.
- Experience of working within a team and of proactively working towards joint targets.
- Set high standards for quality of work and service and take responsibility for own tasks.
- Good interpersonal skills and a proven ability to communicate effectively at all levels in both individual and group situations.
Please ensure you demonstrate clearly how you meet the 6 requirements outlined above in your CV & supporting document.
At Nottingham City Council, we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working.
Closing Date: 22nd June 2025 (midnight) - Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interview date: 4th July 2025 - Please note this is subject to change.
Thank you for your interest in working for Nottingham City Council. In return for your skill, drive, and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits:
- 26 days annual leave (rising to 33 days after 5 years service) + bank holidays with the ability to buy additional leave annually.
- Access to a generous, defined benefit pension scheme offering 17.9%.
- Smart Working to support your work-life balance.
- Health and wellbeing benefits including access to our Employee Assistance Programme.
- Discounted membership at selected local sports and fitness centres, cinema, shopping, and much more!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and community (LGBTQ+), and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.
Housing Patch Manager employer: Nottingham City Council
Contact Detail:
Nottingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Patch Manager
✨Tip Number 1
Familiarise yourself with Nottingham City Council's values and mission. Understanding their commitment to serving the community will help you align your responses during interviews and demonstrate your passion for making a difference.
✨Tip Number 2
Network with current or former employees of Nottingham City Council, especially those in housing services. They can provide valuable insights into the role and the work culture, which can help you tailor your approach when discussing your experience.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your ability to manage customer relationships and handle challenging situations. This will help you illustrate your skills effectively during the interview.
✨Tip Number 4
Research the local housing issues in Nottingham. Being knowledgeable about the challenges faced by residents will not only impress your interviewers but also show your genuine interest in the role and the community.
We think you need these skills to ace Housing Patch Manager
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight your experience in housing management and customer service. Clearly demonstrate how you meet the six requirements outlined in the job description.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for improving the lives of residents in Nottingham. Use specific examples from your past experiences to illustrate your skills and approach to managing challenging situations.
Highlight Relevant Experience: In your application, emphasise any previous roles in housing or community services. Discuss your ability to work independently and manage priorities effectively, as this is crucial for the Housing Patch Manager role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Nottingham City Council
✨Show Your Passion for Community Service
Make sure to express your genuine interest in improving the lives of residents in Nottingham. Share any relevant experiences or projects that demonstrate your commitment to community service and how you can contribute positively as a Housing Patch Manager.
✨Demonstrate Your Conflict Resolution Skills
Given the nature of the role, it's crucial to showcase your ability to handle challenging situations calmly and effectively. Prepare examples from your past experiences where you've successfully managed conflicts or difficult conversations with customers or stakeholders.
✨Highlight Your Teamwork Experience
The role requires collaboration with various stakeholders. Be ready to discuss your experience working within a team, focusing on how you’ve contributed to joint targets and supported your colleagues in achieving shared goals.
✨Prepare Questions About the Role
Show your enthusiasm and understanding of the position by preparing thoughtful questions about the Housing Patch Manager role. Inquire about the challenges faced in the area, the support available for managing estates, and how success is measured in this position.