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- Tasks: Support citizens in housing need and prevent homelessness across Nottingham.
- Company: Join Nottingham City Council, dedicated to innovative and inclusive community support.
- Benefits: Enjoy competitive pay, generous leave, pension scheme, and flexible working options.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Knowledge of housing legislation and strong customer service skills required.
- Other info: DBS check needed; apply early as the advert may close before the deadline.
The predicted salary is between 32597 - 35412 £ per year.
Contract Type: Fixed Term for 3 years
Working Hours: 37 hours per week
Worker Type: Onsite Worker
Salary: Starting Salary is £32,597 (Level one) rising to £35,412 per annum (pro rata for part-time)
Location: Housing Solutions, Loxley House, Station Street, Nottingham, NG2 3NG
We’ve got an exciting opportunity available for talented individuals to join our workforce – perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you – people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
At Nottingham City Council, we are dedicated to providing housing solutions and support to our citizens. Housing Solutions plays a pivotal role in preventing homelessness and ensuring that all citizens in housing need or crisis receive the assistance they require. We are currently looking for a motivated and empathetic Housing Casework Officers to become valuable members of our statutory homelessness team.
If you are passionate about helping citizens in housing need and are dedicated to ensuring universal access to stable housing, we encourage you to apply. Be a part of our mission to make a positive impact on the city by preventing homelessness and providing vital support to citizens in their housing needs. Your unwavering commitment and expertise can significantly contribute to the success of this important mission.
Responsible for housing advice casework, you will take action to ensure that the City Council fulfils its legal and safeguarding requirements to Citizens in housing need or crisis; in particular those who are rough sleeping. This will include evaluating; citizen need assessment, housing advice, homelessness prevention and deciding homelessness duties in accordance the Housing Act 1996 VII ( as amended).
About You
- Good operational working knowledge of Homelessness and associated legislation and an ability to advise on and decide any duties owed to citizens for the Authority
- An understanding of the wider issues impacting upon homelessness, the barriers facing people with multiple and complex needs and the challenges faced in resolving rough sleeping
- An ability to communicate complex issues on a face to face basis, demonstrating tact, diplomacy, sensitivity and customer care
- An ability to effectively manage a complex workload under pressure meeting specified targets and deadlines whilst demonstrating attention to detail, prioritisation and self-organisation skills
- A commitment to providing a high quality customer focussed service
- An ability to work successfully in partnership across different sectors, building and maintaining good working relationships
A DBS enhanced check for a regulated activity is required for this post
You can find the job description for this post here.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiries please contact Kerry Carroll, Housing Casework Supervisor, by email at kerry.carroll@nottinghamcity.gov.uk
Closing Date: Sunday 12th April 2026
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: 24th April 2026
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
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Housing Casework Officer - Rough Sleeper Specialist employer: Nottingham City Council
Contact Detail:
Nottingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Casework Officer - Rough Sleeper Specialist
✨Tip Number 1
Familiarise yourself with the latest housing legislation and homelessness policies. Understanding the legal framework will not only help you in the role but also demonstrate your commitment and knowledge during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with Nottingham City Council. Attend local events or join relevant online forums to build connections that could provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare for the interview by practising responses to common questions related to managing complex workloads and providing customer-focused services. Use real-life examples from your experience to illustrate your skills and dedication.
✨Tip Number 4
Research Nottingham City Council's current initiatives and challenges regarding homelessness. Being informed about their specific goals and strategies will allow you to tailor your conversation and show how you can contribute to their mission.
We think you need these skills to ace Housing Casework Officer - Rough Sleeper Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities of a Housing Casework Officer. Familiarise yourself with housing legislation and the specific challenges faced by rough sleepers.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your knowledge of homelessness legislation and any previous work in social services or community support.
Craft a Compelling Statement: Write a strong written statement that outlines your key skills and experiences related to the priorities mentioned in the job description. Use specific examples to demonstrate your commitment to helping citizens in housing need.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Nottingham City Council
✨Know Your Legislation
Familiarise yourself with housing legislation, particularly around homelessness. Be prepared to discuss how this knowledge can help you advise citizens effectively and ensure their needs are met.
✨Demonstrate Empathy
As a Housing Casework Officer, empathy is key. Prepare examples of how you've supported individuals in crisis or complex situations, showcasing your ability to connect and understand their needs.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage a complex workload under pressure. Highlight specific strategies you use for prioritisation and self-organisation to meet targets and deadlines.
✨Build on Collaborative Experiences
Discuss your experience working in partnership across different sectors. Provide examples of how you've built and maintained relationships that have led to successful outcomes for clients.