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- Tasks: Support vulnerable residents in accessing social housing and provide tailored assistance.
- Company: Join Nottingham City Council, dedicated to improving lives through housing services.
- Benefits: Enjoy hybrid working, 26 days annual leave, and a generous pension scheme.
- Why this job: Make a real impact by helping those in need and promoting equality.
- Qualifications: Experience in housing management and knowledge of current housing issues required.
- Other info: This role involves direct interaction with individuals and requires an Enhanced DBS check.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the HomeLink Support Officer NCCHS role at Nottingham City Council.
Role: HomeLink Support Officer
Contract Type: We have both a permanent vacancy and a fixed-term/secondment opportunity until 31st March 2027.
Working Hours: 37 hours per week, Monday – Friday
Location: Harvey Road, NG8 3BB
Hybrid working: Yes
About the Role
As a HomeLink Support Officer within Nottingham City Council Housing Services, you will support vulnerable residents in accessing social housing through the HomeLink Choice Based Lettings scheme. The role focuses on delivering person-centred advice and practical assistance to customers with complex housing needs, including those with medical or social challenges.
You will work directly with individuals in their homes, identifying barriers to accessing suitable housing and offering tailored support or referrals to relevant services. With a strong focus on early intervention, you will proactively identify and assist those at risk of exclusion from housing services, helping to ensure they are empowered to make informed housing decisions.
Your responsibilities include assessing applications for priority rehousing, offering housing-related advice, and working in partnership with statutory, voluntary and community organisations. You will also be the key contact for care-leavers referred by Children’s Services, supporting their transition into secure and appropriate accommodation.
About You / Qualifications
The ideal candidate will have:
- Substantial experience of working within a housing management environment and an ability to learn.
- A working knowledge of current housing issues and legislation, including Allocations, Tenancy Management and Welfare Benefits.
- Experience working in partnership across different sectors, building and maintaining good working relationships.
- A commitment to equality, diversity and inclusion for the workforce and Nottingham\’s residents.
- The ability to remain calm and make accurate and timely decisions under pressure, including handling challenging situations.
- Strong organisational skills with the ability to prioritise workload with minimal supervision.
Additional Information
You can read the job description here: https://www.nottinghamcity.gov.uk/media/0rnjnowq/jd-homelink-support-officer.pdf
Please demonstrate clearly how you meet the six requirements listed above in your CV and supporting document.
Note: This role is subject to an Enhanced DBS check.
At Nottingham City Council, we offer hybrid working where possible and provide information on Worker Types in the additional information for applicants page.
Benefits
- 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays, with the option to buy additional leave
- Generous defined benefit pension scheme
- Smart Working to support work-life balance
- Employee health and wellbeing benefits including access to an Employee Assistance Programme
- Discounted memberships at local facilities and services
Application Timeline
Closing Date: 12 September 2025 (midnight). Interviews planned for 26 September 2025 (subject to change).
For queries, contact recruitment@nottinghamcity.gov.uk. For technical application issues, contact the Employee Service Centre: emss.org.uk/support.
By applying to this job, you agree to our Terms & Conditions.
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HomeLink Support Officer NCCHS employer: Nottingham City Council
Contact Detail:
Nottingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HomeLink Support Officer NCCHS
✨Tip Number 1
Familiarise yourself with the HomeLink Choice Based Lettings scheme. Understanding how it works will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with vulnerable residents. This can provide you with insights into the challenges faced and may even lead to valuable connections within Nottingham City Council.
✨Tip Number 3
Prepare for potential interview scenarios by practising how you would handle challenging situations with clients. Think of examples from your past experience where you've successfully supported individuals with complex needs.
✨Tip Number 4
Research Nottingham City Council's commitment to equality, diversity, and inclusion. Be ready to discuss how you can contribute to these values in your role as a HomeLink Support Officer.
We think you need these skills to ace HomeLink Support Officer NCCHS
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and qualifications required for the HomeLink Support Officer position. Make notes on how your experience aligns with their needs.
Tailor Your CV: Ensure your CV highlights relevant experience in housing management, knowledge of housing legislation, and any partnerships you've built across sectors. Clearly demonstrate how you meet the six requirements listed in the job description.
Craft a Strong Supporting Document: Write a compelling supporting document that elaborates on your experience and skills. Use specific examples to illustrate your ability to handle complex housing needs and your commitment to equality and diversity.
Proofread and Submit: Before submitting your application, proofread all documents for clarity and accuracy. Ensure that your application is complete and submitted through the StudySmarter website by the closing date.
How to prepare for a job interview at Nottingham City Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a HomeLink Support Officer. Be prepared to discuss how your experience aligns with supporting vulnerable residents and navigating housing issues.
✨Showcase Your Experience
Highlight your substantial experience in housing management and any relevant partnerships you've built across different sectors. Be ready to provide specific examples of how you've successfully assisted individuals with complex housing needs.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've had to remain calm under pressure and make timely decisions. Think of examples where you identified barriers for clients and how you provided tailored support or referrals.
✨Commitment to Diversity and Inclusion
Express your commitment to equality, diversity, and inclusion. Be ready to share your thoughts on how these values can impact your work as a HomeLink Support Officer and how you would ensure all residents feel supported.
