At a Glance
- Tasks: Welcome visitors and provide exceptional service at our heritage sites.
- Company: Join Nottingham City Council, a progressive and inclusive employer dedicated to community improvement.
- Benefits: Enjoy competitive pay, generous leave, and a solid pension scheme with flexible working options.
- Other info: This role offers opportunities for personal growth and the chance to engage with diverse visitors.
- Why this job: Make a real impact in your community while working in a vibrant cultural environment.
- Qualifications: Experience in customer service, retail, or museums is essential; must be able to work weekends and holidays.
The predicted salary is between 24790 - 25584 £ per year.
Contract Type: Permanent
Working Hours: 1825 hours per annum
Worker Type: Onsite Worker
Salary: Starting Salary is £24,790 (Level one) rising to £25,584 per annum (pro rata for part-time)
Location: Nottingham Castle NG1 6EL, Wollaton Hall & Deer Park NG8 2AE
We’ve got an exciting opportunity available for talented individuals to join our workforce. Working for Nottingham City Council has great benefits, including competitive pay, great leave entitlement and access to a generous pension scheme. We strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people who are innovative, driven and committed to serving and improving Nottingham. If you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About the Role:
The Heritage Visitor Assistant will provide a warm welcome, actively engage and deliver outstanding customer service to all visitors at our Heritage Sites in all work areas - cafe, shop and museum. They will maximise visitor's enjoyment of our facilities, optimise opportunities to generate additional income and ensure that the site and assets are safe and secure at all times.
About You:
- Experience of working within museum/visitor attraction, cafes and retail, delivering activities to meet customer needs.
- Able to fully undertake all aspects of this varied role and work under pressure.
- Able to work across all museum sites - including evenings, all weekends essential and bank holidays.
- The ability to maintain a sustained physical effort moving, walking, lifting etc.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working.
For informal enquiries please contact rachel.james@nottinghamcity.gov.uk
Closing Date: 6th June 2025. Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: TBC
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
Heritage Visitor Assistant in Nottingham employer: Nottingham City Council
Nottingham City Council is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With competitive salaries, generous leave entitlements, and a robust pension scheme, we empower our staff to thrive while making a meaningful impact in the community. Join us at our historic heritage sites in Nottingham, where your passion for customer service and engagement will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Heritage Visitor Assistant in Nottingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Nottingham City Council. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Nottingham City Council
Don't be shy about reaching out to Nottingham City Council directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Heritage Visitor Assistant in Nottingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Nottingham City Council and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Nottingham City Council
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
