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- Tasks: Welcome visitors and provide exceptional service at our heritage sites.
- Company: Join Nottingham City Council, a progressive and inclusive employer dedicated to community improvement.
- Benefits: Enjoy competitive pay, generous leave, and a solid pension scheme with flexible working options.
- Why this job: Make a real impact in your community while working in a vibrant cultural environment.
- Qualifications: Experience in customer service, retail, or museums is essential; must be able to work weekends and holidays.
- Other info: This role offers opportunities for personal growth and the chance to engage with diverse visitors.
The predicted salary is between 24790 - 25584 £ per year.
Contract Type: Permanent
Working Hours: 1825 hours per annum
Worker Type: Onsite Worker
Salary: Starting Salary is £24,790 (Level one) rising to £25,584 per annum (pro rata for part-time)
Location: Nottingham Castle NG1 6EL, Wollaton Hall & Deer Park NG8 2AE
We’ve got an exciting opportunity available for talented individuals to join our workforce. Working for Nottingham City Council has great benefits, including competitive pay, great leave entitlement and access to a generous pension scheme. We strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people who are innovative, driven and committed to serving and improving Nottingham. If you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About the Role:
The Heritage Visitor Assistant will provide a warm welcome, actively engage and deliver outstanding customer service to all visitors at our Heritage Sites in all work areas - cafe, shop and museum. They will maximise visitor's enjoyment of our facilities, optimise opportunities to generate additional income and ensure that the site and assets are safe and secure at all times.
About You:
- Experience of working within museum/visitor attraction, cafes and retail, delivering activities to meet customer needs.
- Able to fully undertake all aspects of this varied role and work under pressure.
- Able to work across all museum sites - including evenings, all weekends essential and bank holidays.
- The ability to maintain a sustained physical effort moving, walking, lifting etc.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working.
For informal enquiries please contact rachel.james@nottinghamcity.gov.uk
Closing Date: 6th June 2025. Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: TBC
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
Heritage Visitor Assistant employer: Nottingham City Council
Contact Detail:
Nottingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Heritage Visitor Assistant
✨Tip Number 1
Familiarise yourself with Nottingham's heritage sites, such as Nottingham Castle and Wollaton Hall. Understanding their history and significance will help you engage visitors more effectively and demonstrate your passion for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled challenging situations in previous roles. This will highlight your ability to work under pressure and provide outstanding service.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours, especially weekends and bank holidays. Emphasising your willingness to adapt to the needs of the role will make you a more attractive candidate.
✨Tip Number 4
Network with current or former employees of Nottingham City Council or similar organisations. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Heritage Visitor Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Heritage Visitor Assistant position. Tailor your application to highlight relevant experiences in customer service, museums, or visitor attractions.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in similar roles. Emphasise any specific skills related to customer engagement, working under pressure, and physical tasks, as these are crucial for this position.
Write a Strong Cover Letter: In your cover letter, express your passion for heritage and customer service. Mention why you want to work for Nottingham City Council and how you can contribute to enhancing visitors' experiences at their heritage sites.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Nottingham City Council
✨Show Your Passion for Heritage
Make sure to express your enthusiasm for heritage and culture during the interview. Share any personal experiences or projects that demonstrate your commitment to preserving history and engaging with visitors.
✨Highlight Customer Service Skills
Since the role involves delivering outstanding customer service, prepare examples of how you've successfully engaged with customers in previous roles. Discuss specific situations where you went above and beyond to enhance a visitor's experience.
✨Demonstrate Flexibility and Teamwork
The job requires working across various sites and potentially under pressure. Be ready to discuss your ability to adapt to different environments and collaborate effectively with team members to ensure smooth operations.
✨Prepare for Physical Demands
Given the physical nature of the role, be prepared to talk about your ability to handle tasks that involve moving, walking, and lifting. Mention any relevant experiences that showcase your stamina and capability to meet these demands.
