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- Tasks: Welcome visitors and provide outstanding customer service at our Heritage Sites.
- Company: Join Nottingham City Council, a leading employer dedicated to community service and innovation.
- Benefits: Enjoy 26 days annual leave, health perks, and a generous pension scheme.
- Why this job: Make a real impact in your community while working in a supportive and inclusive environment.
- Qualifications: Experience in museums, cafes, or retail; ability to work under pressure and across various sites.
- Other info: Flexible working arrangements available; we encourage diverse applicants to apply.
The predicted salary is between 25583 - 26403 £ per year.
Job Description
Contract Type: Permanent
Working Hours: various
Worker Type: Onsite Worker
Salary: Starting Salary is £25,583 (Level one) rising to £26,403 per annum (pro rata for part-time)
Location: Newstead Abbey NG15 8NA
We’ve got an exciting opportunity available for talented individuals to join our workforce – perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you – people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here .
About The Role
The Heritage Visitor Assistant will provide a warm welcome, actively engage and deliver outstanding customer service to all visitors at our Heritage Sites in all work areas – catering and kitchen areas. They will maximise visitor’s enjoyment of our facilities, optimise opportunities to generate additional income and ensure that the site and assets are safe and secure at all times.
About You
The ideal candidate will have:
- experience of working within museum/ visitor attraction, cafes and retail, delivering activities to meet customer needs
- Able to fully undertake all aspects of this varied role and work under pressure]
- Able to work across all museum sites –including evenings, all weekends essential and bank holidays
- the ability to maintain a sustained physical effort moving, walking, lifting etc.
You can find the job description for this post here
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiries please contact rachel.james@nottinghamcity.gov.uk
Closing Date: 15th August 2025
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: TBC
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
About Us
Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.
In addition to working within a great team and a competitive salary you will have access to:
- 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
- Access to a generous, defined benefit pension scheme offering 17.9%
- Smart Working – to support your work life balance
- Health and wellbeing benefits including access to our Employee Assistance Programme
- Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled – these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in. #J-18808-Ljbffr
Heritage Visitor Assistant employer: Nottingham City Council
Contact Detail:
Nottingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Heritage Visitor Assistant
✨Tip Number 1
Familiarise yourself with the history and significance of Newstead Abbey. Being knowledgeable about the site will not only impress during interviews but also help you engage visitors more effectively.
✨Tip Number 2
Highlight any previous experience in customer service, especially in museums or visitor attractions. Be ready to share specific examples of how you've enhanced visitor experiences in past roles.
✨Tip Number 3
Demonstrate your ability to work under pressure by preparing scenarios where you successfully managed busy periods or challenging situations in a customer-facing role.
✨Tip Number 4
Show your enthusiasm for the role by discussing your passion for heritage and community engagement. This can set you apart as someone who genuinely cares about the impact of their work.
We think you need these skills to ace Heritage Visitor Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Heritage Visitor Assistant position. Tailor your application to highlight relevant experience in customer service, museum work, or similar roles.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in visitor attractions, cafes, or retail environments. Provide specific examples of how you've engaged with customers and contributed to their enjoyment.
Show Your Passion: Express your enthusiasm for working in a heritage environment and your commitment to improving visitor experiences. Mention any personal connections to the local community or interest in history that may resonate with the council's mission.
Proofread Your Application: Before submitting, carefully proofread your application for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Nottingham City Council
✨Show Your Passion for Heritage
Make sure to express your enthusiasm for heritage and visitor attractions during the interview. Share any personal experiences or stories that highlight your interest in history and culture, as this will resonate well with the interviewers.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. The Heritage Visitor Assistant position requires engaging with visitors, so showcasing your ability to handle various customer needs will be crucial.
✨Be Ready for Physical Demands
Since the role involves physical activities like moving and lifting, be prepared to discuss your ability to meet these demands. You might want to mention any relevant experience that demonstrates your capability to work under pressure and maintain a sustained physical effort.
✨Understand the Organisation's Values
Familiarise yourself with Nottingham City Council's mission and values. During the interview, align your answers with their commitment to serving the community and promoting inclusivity, which will show that you are a good fit for their team.
