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- Tasks: Be the first point of contact for customers, handling inquiries and administrative tasks.
- Company: Join Nottingham City Council, a supportive and innovative workplace dedicated to community improvement.
- Benefits: Enjoy flexible working, 26-33 days leave, a generous pension, and health benefits.
- Why this job: Make a real difference in your community while developing your skills in a dynamic environment.
- Qualifications: Customer service experience, strong communication skills, and ability to manage multiple tasks are essential.
- Other info: Hybrid role with in-office training; diverse and inclusive workplace culture.
The predicted salary is between 20794 - 21500 £ per year.
Join to apply for the Customer Retention Officer role at Nottingham City Council.
Contract Type: Permanent
Working Hours: 22 hours – Wednesday, Thursday and Friday
Worker Type: Hybrid
Salary: Starting at £25,992 (Full Time Level one) rising to £26,835 (Full Time Level three) per annum (pro rata for part-time)
Location: London Road Heat Station, 12 London Road, Nottingham, NG2 3AB
We’ve got an exciting opportunity for talented individuals to join our workforce. Working for Nottingham City Council offers competitive pay, great leave entitlement, a generous pension scheme, and an inclusive, innovative work culture focused on supporting your development. We are looking for people who are innovative, driven, and committed to serving and improving Nottingham. If you are passionate about making a difference, we want to hear from you.
About The Role
This role involves joining the Enviroenergy Customer Service Team on a permanent contract, working 3 days per week. You will be a first point of contact for Commercial and Domestic customers, primarily via telephone, and will perform administrative duties such as account billing, investigations, and mailbox management. You will handle customer contact activities, identify customer needs, and refer them to appropriate departments or external organizations. Administrative support for the team and officers is also required. The environment is fast-paced, requiring focus and attention to detail. This is a hybrid role, with in-office training during induction, transitioning to a hybrid approach post-training.
About You
- Customer Service Experience
- Complaints Handling Experience
- Ability to multi-task, prioritize, and manage time effectively
- Adherence to Data Protection Regulations
- Strong written and verbal communication skills
- Strong administrative skills
- Fluent English speaker (mandatory under Part 7 of the Immigration Act 2016)
- Participation in on-call rota (additional payment applicable)
Additional Information
We support flexible working arrangements and encourage discussions during the application process.
Contact for informal inquiries: Amrita Samra, Customer Service Team Leader, at 07927551353 or amrita.samra@nottinghamcity.gov.uk.
Application Details
Closing Date: 20/05/2025. Apply early as the advert may close before this date.
Interviews: Week commencing TBC.
Support: For technical issues, contact Employee Service Centre.
About Us
Nottingham City Council offers diverse roles and benefits, including 26 days annual leave (rising to 33), a generous pension scheme, health benefits, and discounts. We value diversity and are committed to inclusive recruitment, particularly encouraging applications from minority ethnic communities, LGBTQ+ individuals, and disabled persons. We support flexible working arrangements and welcome discussions about this during the application process.
Customer Retention Officer employer: Nottingham City Council
Contact Detail:
Nottingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Officer
✨Tip Number 1
Familiarise yourself with Nottingham City Council's values and mission. Understanding their commitment to serving and improving the community will help you align your responses during interviews and demonstrate your passion for making a difference.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've successfully handled complaints or resolved issues, as this role heavily relies on effective communication and problem-solving skills.
✨Tip Number 3
Since this is a hybrid role, be ready to talk about your ability to work independently and manage your time effectively. Highlight any previous experience you have with remote work or managing tasks without direct supervision.
✨Tip Number 4
Reach out to Amrita Samra, the Customer Service Team Leader, for an informal chat before applying. This can give you valuable insights into the team dynamics and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Retention Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Retention Officer position. Tailor your application to highlight relevant experience in customer service and administrative tasks.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, complaints handling skills, and any relevant administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to multi-task and manage time effectively.
Write a Compelling Cover Letter: In your cover letter, express your passion for improving customer experiences and your commitment to serving the community. Mention specific examples from your past work that showcase your problem-solving skills and attention to detail.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Nottingham City Council
✨Showcase Your Customer Service Skills
As a Customer Retention Officer, your ability to handle customer inquiries and complaints is crucial. Prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Your Administrative Abilities
This role involves various administrative tasks. Be ready to discuss your experience with account management, billing processes, and any relevant software tools you’ve used to manage customer data efficiently.
✨Highlight Your Communication Skills
Strong verbal and written communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and consider preparing a brief introduction about yourself that showcases your passion for customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer situations. Think through potential scenarios related to complaints or inquiries and outline your approach to resolving them effectively.
