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- Tasks: Be the first point of contact for customers, handling queries and administrative duties.
- Company: Join Nottingham City Council, a progressive and inclusive workplace.
- Benefits: Enjoy competitive pay, generous leave, and a solid pension scheme.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Hybrid working model with excellent career growth opportunities.
The predicted salary is between 26824 - 27694 £ per year.
Contract Type: Permanent
Working Hours: 22.2 per week - Wednesday, Thursday and Friday
Worker Type: Hybrid
Salary: Starting Salary is £26,824 (Level 1) rising to £27,694 (Level 3) for full time per annum (pro rata for part-time)
Location: London Road Heat Station, 12 London Road, Nottingham, NG2 3AB
We’ve got an exciting opportunity available for talented individuals to join our workforce. Working for Nottingham City Council has great benefits, including competitive pay, great leave entitlement, and access to a generous pension scheme. We strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.
About the Role
An opportunity has arisen to join the Enviroenergy Customer Service Team in the Enviroenergy department on a permanent contract working 3 days per week. In this role, you will be a first point of contact within Enviroenergy for Commercial and Domestic customers primarily via the telephone, but also through other channels appropriate to the demand. You will be required to perform administrative duties including account billing, account investigations, general queries, and mailbox management.
Your responsibilities will include:
- Being a main point of contact within the contact centre and customer contact activities for Citizens.
- Identifying the needs of customers at first point of contact and addressing that need effectively and efficiently, or referring the customer to the appropriate department, partner, or external organisation.
- Undertaking a range of administrative duties as required to support the Customer Services team, Commercial, and Business development officers.
You will be working in a fast-paced environment where focus and attention to detail while under pressure are essential. This is a hybrid role where during the induction period you will be expected to attend training in the office, moving to the hybrid approach once induction and training are complete.
About You
The ideal candidate will have:
- Customer Service Experience
- Complaints Handling Experience
- Ability to multi-task, prioritise, and manage time effectively
- Ability to adhere to General Data Protection Regulations
- Strong communication skills both written and verbal
- Strong administration skills
This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English is an essential requirement for the role. The role requires you to participate in the on-call rota, for which an additional payment is made.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working.
Closing Date: 9th February 2026. Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.
Customer Retention Officer employer: Nottingham City Council
Contact Detail:
Nottingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Officer
✨Tip Number 1
Get to know the company! Research Nottingham City Council and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend or family member.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider knowledge about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you’re proactive and serious about joining the team at Nottingham City Council.
We think you need these skills to ace Customer Retention Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Retention Officer. We want to see how you can make a difference in our team!
Show Off Your Customer Service Skills: Since this role is all about customer interaction, be sure to showcase your customer service experience. Share specific examples of how you've handled queries or complaints effectively in the past.
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and get to the point quickly. We appreciate well-structured applications that are easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Nottingham City Council
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially around complaints handling and effective communication. Be ready to share examples from your past experiences that highlight your ability to manage customer queries and resolve issues efficiently.
✨Demonstrate Your Multi-tasking Skills
Since the role requires juggling multiple tasks, prepare to discuss how you prioritise and manage your time effectively. Think of specific instances where you successfully handled several responsibilities at once, especially in a fast-paced environment.
✨Familiarise Yourself with Data Protection Regulations
Understanding General Data Protection Regulations (GDPR) is crucial for this role. Make sure you can explain how you would handle sensitive customer information and ensure compliance in your daily tasks.
✨Prepare Questions for Your Interviewers
Show your interest in the role by preparing thoughtful questions about the team dynamics, training processes, and hybrid working arrangements. This not only demonstrates your enthusiasm but also helps you gauge if the company culture aligns with your values.
