At a Glance
- Tasks: Be the first point of contact for customer enquiries and support commercial growth.
- Company: Join Nottingham City Council, a progressive and inclusive workplace.
- Benefits: Enjoy competitive pay, generous leave, and a solid pension scheme.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
Contract Type: Permanent
Working Hours: 37 hours per week
Worker Type: Hybrid Worker
Salary: £25,583 to £26,403 per annum (pro rata for part-time) (Pay award pending)
Location: Humber Building, Eastcroft Depot, London Road, Nottingham, NG2 3AH
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About the Role
- To act as first point of contact for enquiries, requests and complaints relating to the wide range of services delivered by Resident Services for Commercial customers primarily via the telephone, but also through other channels appropriate to the demand.
- To proactively contact both new and existing Commercial customers to support commercial growth activity.
About You
- Experience of delivering excellent customer service and resolving enquiries or issues by telephone in a fast-paced environment.
- Strong communication skills with the ability to explain information, policies and procedures clearly to a wide range of customers.
- Knowledge of commercial and resident waste services, including an understanding of services such as clinical waste, skip hire and waste collection processes, or the ability to quickly develop this knowledge.
- Ability to actively listen, identify customer needs and provide effective solutions at the first point of contact.
- Experience of using IT systems and maintaining accurate records and customer information.
- Proven ability to manage difficult conversations professionally, take ownership of customer enquiries and work collaboratively with colleagues to achieve positive outcomes.
- Demonstrable commitment to equality, diversity and inclusion, with the ability to work effectively with customers and colleagues from diverse backgrounds.
